Service Desk Specialist

Location:

Phoenix, AZ Salary:

Negotiable Description:

Job Title:

Service Desk Specialist III Employment Type:

Full-time Job Function:

IT Support / Endpoint Management /

Service Desk Work Location:

Phoenix, AZ 85034 Job Summary The Service Desk Specialist III is a senior-level technical role responsible for providing Tier 3 support for hardware, software, and enterprise systems. This role owns the end-user compute lifecycle, including the imaging, deployment, and refresh of PCs and laptops. The position includes administration of SCCM for software deployment, patching, and compliance, endpoint vulnerability management and remediation, and full application lifecycle support. The Service Desk Specialist III is expected to deliver timely, high-quality technical support while maintaining strong documentation and operational standards. Key Responsibilities Provide Tier 3 support for hardware, software, and enterprise systems Own and manage the end-user compute lifecycle, including imaging, deployment, and device refresh Administer SCCM for: Software deployment Patch management Compliance and reporting Perform endpoint vulnerability management and remediation Provide application lifecycle support, including deployment, updates, and retirement Maintain, update, and contribute to technical documentation and knowledge base articles Perform additional related duties as assigned Required Qualifications Education Vocational school or some college coursework required; Information Technology or Information Systems preferred Bachelor's degree in an IT-related field preferred Experience Minimum of 6 years of progressive IT support experience At least 3 years of experience in endpoint management and SCCM administration Experience supporting financial services environments preferred Required Skills and Knowledge Advanced troubleshooting and problem-solving skills across: Hardware Operating systems Enterprise applications Expertise in end-user compute lifecycle management (imaging, deployment, refresh) Strong SCCM administration experience for software deployment, patching, and compliance Experience with endpoint vulnerability management and remediation Application lifecycle support experience (deployment, updates, retirement) Familiarity with PowerShell scripting for automation Strong customer service orientation and technical reasoning skills Excellent written and verbal communication skills Effective time management and task prioritization abilities Certifications (Preferred) Comp

TIA A+ ITIL

Foundation Microsoft 365 Endpoint Administrator By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.

Contact:

This job and many more are available through The Judge Group. Please apply with us today!