IT Help Desk Technician Level 1

A Level 1 Help Desk Technician is a technical position with great growth opportunity within the organization. Help desk support specialists provide technical and troubleshooting assistance related to computer hardware and software, mobile devices, printers and desktops. Working on-site within a company, these professionals must be great communicators and be able to translate their technical knowledge into actionable direction. When they don't have an answer, they know how to research the problem and come up with a solution.

Essential Duties and Responsibilities:

Provide in-person, phone and email support to end-users promptly and professionally. Ensure all requests for services and incidents are logged/updated, addressed/resolved and escalated as necessary. Identify, research, and resolve technical problems. Respond to monitoring system alerts and escalate as necessary. Use management systems to perform duties and document customer environment. Rely on instructions and pre-established guidelines to perform the functions of the job. Work under immediate supervision and follow directions efficiently and effectively. Adhere to and follow standard operating procedures (SOP) used to support customers and their networks. Must have reliable transportation. Travel within the Phoenix metro area may be required.

Qualifications:

Must have excellent written and verbal communication skills. Proficient in supporting Windows PC operating systems and Office Suite applications. Knowledge of commonly-used tech support concepts, practices, and procedures. A+, Server+ or Network+ certification a plus. Ability to troubleshoot and resolve technical issue.

Nature of Work:

Professional work. Relies on experience and judgment to plan and accomplish goals. Performs a variety of technical tasks. Works in a team environment and provided with Level 2 support and guidance. Reports to a Service Desk Manager. Works with various clients which requires excellent human relations and oral/written communication skills. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. Applicant must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, competing tasks and demands, and follow instructions.

Job Type:

Full-time Pay:

$18.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Professional development assistance

Compensation Package:

Bonus opportunities

Work Location:

In person