IT Support Technician II

Job Description Provide senior-level technical support across corporate and branch locations for First Community Services and its supported organizations Serve as a technical escalation point for IT Support Technicians Proactively identify recurring incidents and inefficiencies and take initiative to implement lasting solutions through process improvements, automation, or documentation. Manage assigned incidents in ServiceNow across a range of hardware and software break/fix issues Analyze technology in assigned locations for proper functionality and decision needs and upgrades Purchase equipment within assigned level of authority Manage assigned projects including lifecycle management of PCs, peripherals, and other infrastructure, new branch installations, and software rollouts such as Windows feature updates or application deployments/updates Independently lead and successfully complete location installations Identify, diagnose, and replace components such as RAM, storage drives, and UPS batteries Provide endpoint management using Remote Management & Monitoring (RMM) tools such as MECM, NinjaOne, or similar Travel within the assigned region for on-site troubleshooting and hardware installation Act as remote hands for other First Community Services departments including physical inspection of ATMs, network equipment replacement, and inspection and troubleshooting of alarm systems Participate in the on-call rotation and Disaster Recovery activities Travel up to 75% for certain regions Regular and predictable attendance and punctuality Other duties as assigned. Position level is dependent upon experience and tenure

Physical Requirements:

Must be able to position self in tight spaces and perform overhead and under desk work Occasional use of a ladder required Ability to lift and carry up to 75 pounds FNBT is an equal opportunity employer.