Technical Help Desk Professional

Technical Help Desk Professional DVA Consulting - 4.6 Tucson, AZ Job Details Full-time $24 - $26 an hour 22 hours ago Benefits Health savings account Health insurance Dental insurance Paid time off Employee assistance program Vision insurance Life insurance Referral program Qualifications Operating systems Interpersonal skills Configuration management Computer hardware

Problem-solving Mentoring Full Job Description Summary:

The main function of a technical help desk specialist is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.

Job Responsibilities:

Answer user inquiries regarding computer software or hardware operation to resolve problems. Enter commands and observe system functioning to verify correct operations and detect errors. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Skills:

Verbal and written communication skills, problem solving skills, customer service and interpersonal skills. Ability to work independently and manage one's time. Basic mentoring skills necessary to provide support and constructive performance feedback. Knowledge of circuit boards, processors, electronic equipment and computer hardware and software. Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software. 5-7 years experience required. Position's Contributions to

Work Group :

- This role is critical to maintaining consistent and responsive support for DSS-related issues, especially during non-standard hours. By adding weekend hotline coverage and acting as a dedicated DSS resource, the position ensures that technical issues are triaged and resolved promptly. The role supports continuity of service and reduces backlog, contributing directly to the efficiency and reliability of the help desk team. #

IND Pay:

$24.00 - $26.00 per hour

Benefits:

Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance

Work Location:

In person