Technical Support Specialist

Technical Support Specialist at Diversified Services Network, Inc. Technical Support Specialist at Diversified Services Network, Inc. in Tucson, Arizona Posted in 1 day ago.

Type:

full-time

Job Description:

Diversified Services Network, Inc. (DSN) is seeking a full-time Technical Support Specialist (Advanced / L2) to join our team in Tucson, AZ! We offer full benefits, PTO, 401k, and more! If you're looking to grow your technical career within an extremely reputable, stable Fortune 500 company - let's talk! This resource will provide advanced technical support for enterprise mining systems, serving as a dedicated DSS resource responsible for rapid triage and resolution of complex issues. This role offers hands-on experience with internal platforms while playing a critical part in maintaining system reliability through weekend coverage and high-impact troubleshooting.

JOB RESPONSIBILITIES

: Serve as a dedicated DSS resource, handling incoming cases with urgency and precision Provide consistent, responsive support for DSS-related issues, including coverage during non-standard hours Deliver weekend hotline support (Wednesday-Sunday, 7:00 AM - 3:30 PM) to maintain uninterrupted service operations Perform DSS-related tasks including password resets, ECM allocations, and blackbox conversions Ensure timely triage and resolution of technical issues through strong case management practices Proactively manage and prioritize tickets to reduce backlog and improve response times Leverage strong knowledge of DSS systems to drive efficient and accurate issue resolution Contribute to overall help desk efficiency, reliability, and continuity of service

EDUCATION & EXPERIENCE REQUIRED

: Degree requirement : Associate's in technology or equivalent Years of experience: 5+ years technical experience with troubleshooting and root cause analysis

REQUIRED SKILLS

: Strong understanding of network protocols, configurations, and troubleshooting techniques. Proficiency in managing Windows environments including user accounts, permissions, and system updates. Ability to quickly identify, diagnose, and resolve technical issues across hardware and software platforms. Advanced troubleshooting and root cause analysis capabilities to resolve complex technical problems and prevent recurrence. Log crawling and ability comb though large datasets. A fundamental understanding of SQL A basic understanding of scripting or programing with the ability to identify and follow syntax.

SOFT SKILLS REQUIRED

: Excellent customer service orientation, with a focus on clear communication, empathy, and responsiveness to user needs. Ability to work collaboratively in a team environment and maintain professionalism under pressure. Strong organizational and time management skills to handle multiple tasks effectively.

BENEFITS

401(k) Dental insurance Vision Insurance Disability insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Paid Holidays Please follow the link to our website for a list of job openings in Engineering, IT, Project Management, and more!

https:

//www.dsnworldwide.com