• All interested applicants must apply by submitting a completed application at www.wacog.com/careers. To be considered, applications must be submitted through our website; resumes submitted through Indeed will not be accepted in place of a completed application.

•

THE WACOG DIFFERENCE

Western Arizona Council of Governments (WACOG) recognizes and appreciates the strengths of our workforce. We strive to provide a professional and supportive environment where employees can achieve their career goals. The WACOG workforce is encouraged to focus on their strengths and abilities to reach their full potential. WACOG's Administration Department provides overall support and/or guidance to all WACOG programs and initiatives. We continuously strive to provide resources that enhance the programs' successes and long-term viability within Yuma, La Paz, and Mohave Counties.

SUMMARY STATEMENT

Under direction, provide support to WACOG's information technology infrastructure and its users to secure efficient working environments and reliable yet secured communications throughout the service area.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. 1) Provide support to IT Department, support end users; Provide timely end-user support (i.e. password reset, printer, software/hardware installation, cabling and maintenance, miscellaneous troubleshooting 2) Set up WACOG computers for software applications, address all technical aspects of WACOG computers, audio-visual and telecommunication systems, including telephone equipment 3) Work with external IT providers/partners 4) Coordinate new connections and upgrades of services for WACOG sites and other supported facilities, maintain physical network/network equipment at locations 5) Create employee profiles, grant access and security rights within the network, ensure access is available to approved users only; timely test and deploy software updates for workstations and servers 6) Order and purchase equipment and services as needed and approved; Purchase according to WACOG's procurement standards; Establish and manage vendor/provider relationships 7) Maintain information technology equipment and storage following industry standards best practices, and safety standards, maintain IT inventory in an easy-to-understand format, generate inventory report on request 8) Provide staff with training on software programs and utilization of computer hardware, promote strong passwords and controls to limit access to non-authorized users 9) Assist IT and other departments in identifying computer hardware and software needs on an on-going basis and implement solutions to address those needs 10) Provide IT/computer support to meet the needs of specific fund sources and/or programs, facilitate prompt resolution of issues to minimize downtime 11) Help determine the information technology goals of the organization and implement computer systems to meet those goals 12) Regular travel within WACOG service area, including overnight stays as needed; additional travel may be required. 13) Maintain reliable and predictable attendance; work outside of standard business hours as needed. 14) Utilize tact and discretion to maintain confidentiality of information and a positive image of

WACOG. 15

) Perform other duties as necessary to carry out the administrative/ programmatic goals and objectives of WAGOG and/or department.

KNOWLEDGE/SKILLS/ABILITIES

(KSAs) The individual who holds this position must be able to perform the essential duties and responsibilities satisfactorily. The KSAs listed below are representative of the knowledge, skills, and/or abilities needed for satisfactory performance.

• Ability to make sound decisions based on complex or abstract information, utilizing strong analytical and communication skills.
• Ability to balance organizational needs while maintaining positive employee relations.
• Ability to perform and/or interpret statistical computations, identify trends, and implement improvement plans within defined timeframes.
• Ability to analyze the elements of a system, critically examine components individually and in relation to the whole.
• Ability to use, troubleshoot, and maintain networks, hardware, and software effectively.
• Ability to establish and maintain professional and productive relationships with employees and community agencies.
• Proficiency in performing mathematical operations including addition, subtraction, multiplication, and division of whole numbers, fractions, and decimals.
• Working knowledge of WACOG programs, organizational goals, and clientele, combined with proficient use of current technology to improve efficiency in programs and departments.
• Proficient in management software and IT tools, including NinjaOne RMM, remote access tools, and other industry-standard tools.
• Advanced knowledge of Microsoft programs, including Excel, Word, Access, Outlook, as well as SQL and Active Directory management tools.
• Strong understanding of IT infrastructure products, including back-office servers, multiple operating systems, SQL Server, Exchange, and VMWare tools.
• Solid knowledge of horizontal cabling standards, physical networking requirements, and wireless access equipment.

REQUIRED EDUCATION AND EXPERIENCE

Three years relevant experience, and An Associates' Degree in Information Technology or A+ Certificate

PREFERRED EDUCATION AND EXPERIENCE

Bachelors Degree Additional certifications relevant to the position

OTHER REQUIREMENTS

Current AZ DPS Fingerprint Clearance Card/ Criminal History Affidavit/Central Registry Background Check Comfortable working in a fast-paced, high-energy environment

• Ability to secure and maintain a driver's license valid in the state of Arizona. Will be required to drive an agency vehicle. Employees authorized to operate a private vehicle for WACOG business are required to carry liability insurance minimums. For purposes of vehicle insurance, minimum 21 years of age.
• Current Health Physical and TB Clearance WHEN incumbent is paid primarily (≥50%) out of Head Start department funds, allocations adjusted monthly
• All interested applicants must apply by submitting a completed application at www.wacog.com/careers. To be considered, applications must be submitted through our website; resumes submitted through Indeed will not be accepted in place of a completed application.

•

Job Type:

Full-time Pay:

$53,248.00

• $66,476.

00 per year

Benefits:

Dental insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person