Information Technology Support Specialist

Under direction of the Information Technology (IT) Manager, the IT Support Specialist II maintains responsibility for providing intermediate to advanced technical support, network administration, web services management, and information assurance. This role expands beyond desk-side support to include network infrastructure, web content management, and systems security. Below is the framework of the essential duties assigned to this position; however, please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Below is the framework of the essential duties assigned to this position; however, please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

PRIMARY/ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Hardware Support and Desktop Maintenance Supporting Skills  Provide hardware support for desktops, laptops, and peripherals. Page 2 of 6 Equal Opportunity Employer/Program Auxiliary Aids and Services Are Available Upon Request To Individuals With Disabilities. Igualdad De Oportunidades Empleador/Programas Se le Hará Disponible Cuando Solicite Ayuda Auxiliar Y Servicios Adicionales Para Personas Con Incapacidades.  Diagnose and replace standard components; escalate complex hardware issues to the IT Manager.  Assist with equipment setup, inventory tracking, and IT asset management.  Support imaging and deployment of workstations using organizational tools and procedures.  Track and document hardware errors and resolutions. 2. Provide Technical Support for Internal and External Clients Supporting Skills  Provide immediate technical support to users by telephone, in person, or via remote tools.  Prepare and perform technology orientations for new employees, partners, and interns.  Advise users about proper functioning of equipment and use of self- help instructions and manuals.  Develop self-help instructions and knowledge-base articles for staff to assist with technology.  Instruct users in corrective actions to ensure productivity.  Train interns about YPIC hardware, software, IT processes, and technology tools.  Document and track support tickets; analyze recurring issues and propose systemic solutions. 3. Install, Configure, and Maintain Software Packages and Including Proprietary Software Supporting Skills  Install and customize software packages according to product specifications.  Download and distribute software updates.  Track and correct any software errors and find solutions to prevent systems malfunctioning.  Modify software as required to meet user requirements.  Configure/ master operating system images for each system type.  Create and transfer user profiles.  Create backups of new and existing systems. To view full details and how to apply, please login or create a Job Seeker account