IT Support Specialist

IT Support Specialist

JACOBSON COMPANIES

Yuma, AZ Job Details Permanent | Full-time $25 - $30 an hour 1 day ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Professional development assistance Life insurance Qualifications Spanish Network hardware support Microsoft Office Specialist Customer service Technical documentation Bachelor of Science iOS VoIP administration Equipment troubleshooting English Mid-level Windows Microsoft Office System maintenance Firewall Driver's License Bachelor's degree Computer hardware Computer management Hardware support WAN Organizational skills Network support technician experience IT Productivity software VPN management Network infrastructure management Communication skills CompTIA A+ Active Directory management Mobile devices Full Job Description Overview Join our dynamic team as an IT Support Specialist and become the vital link that keeps our technology infrastructure running smoothly! In this energetic role, you will provide expert technical support to users, troubleshoot software and hardware issues, and assist in maintaining our IT systems. Your proactive approach will ensure seamless computer operations, enhance user experience, and contribute to the overall efficiency of our organization's technology environment. This paid position offers a fantastic opportunity to develop your skills in a fast-paced, innovative setting while making a meaningful impact every day. Duties Deliver prompt and effective technical support to end-users via help desk channels, resolving issues related to hardware, software, operating systems, and network connectivity. Troubleshoot and resolve software problems across various platforms including Windows, and Apple IOS operating systems. Manage computer hardware components such as servers, desktops, laptops, mobile devices, printers, and peripherals to ensure optimal performance. Assist with computer management tasks including user account setup and maintenance. Support network administration activities including configuring and troubleshooting LAN (Local Area Network), VPN (Virtual Private Network), DNS (Domain Name System), TCP/IP protocols, firewalls, and networking equipment. Maintain and update IT infrastructure documentation. Support VoiP Phone Systems Support Remote Cameras Requirements Proven experience providing technical support in a help desk or desktop support environment with excellent customer service skills. Strong troubleshooting skills in software applications including Microsoft Office Suite and enterprise tools like Microsoft Windows Server and Active Directory. Solid understanding of computer networking concepts such as

TCP/IP, DNS, LAN/WAN

architecture, VPNs, firewalls, and network administration tools. Hands-on experience managing computer hardware components and operating systems including Windows (Windows 10/11) and Apple IOS. Familiarity with IT management tools. Ability to analyze technical issues quickly and communicate solutions clearly to users of varying technical backgrounds. Strong organizational skills with attention to detail when documenting incidents or system configurations. Excellent communication skills to effectively collaborate with team members and assist end-users confidently. Embark on an exciting journey where your technical expertise fuels innovation! We're committed to supporting your growth as you help keep our technology environment secure, efficient, and user-friendly—making a real difference every day!

Pay:

$25.00 - $30.00 per hour

Benefits:

401(k) Dental insurance Employee discount Health insurance Health savings account Life insurance Paid time off Professional development assistance Vision insurance

Education:

Bachelor's (Required)

Experience:

IT Technical Support:

3 years (Required)

Language:

English (Required) Spanish (Preferred)

License/Certification:

Driver License (Required) CompTIA A+ (Preferred) Microsoft Office Specialist (Preferred)

Work Location:

In person