Support Analyst

Support Analyst Yuma Union High School District - 3.9 Yuma, AZ Job Details Full-time $18.45 an hour 1 day ago Qualifications High school diploma or GED Driver's License Systems & applications support

Full Job Description Job Title:

Support Analyst Department:

Technology Reports to:

Chief Information Officer or Designee Effective Date:

08/15/2024

Salary Grade:

Classified Support Grade

XIII FLSA

Status:

Non-exempt Job Summary:

The Support Analyst provides technical assistance to end-users to ensure users are able to use technology resources efficiently. This position supports Yuma Union High School District #70 and Yuma Elementary School District #1.

Essential Job Functions:

Respond to end-user support requests in a timely and professional manner. Troubleshoot and diagnose end-user support issues; and provide guidance and assistance to resolve issues. Escalate support issues to the appropriate IT personnel as necessary. Provide customer service, demonstrating professionalism and courtesy, over the phone, in-person, and via communications platforms (eg., email, chat, etc) Use resources (e.g., search engines, knowledge bases, wikis, documentation, forums, etc.,) to independently research problems and find resolutions. Collaborate with cross-functional teams, district personnel, vendors and service providers, etc., to improve support and resolve problems. Participate in meetings, training, conferences, projects, etc. Stay up-to-date on emerging technologies, support trends, cybersecurity practices, etc. Prepare reports and documentation related to providing IT support.

QUALIFICATIONS

Required (Education & Experience): High School Diploma or equivalent 1-year of experience providing information technology support.

Additional Eligibility Requirements:

Valid driver's license

Position Type & Work Schedule:

Full-time, 8 hours a day, Monday - Friday 12 months May need to work during emergencies and occasionally on evenings and/or weekends.

Knowledge, Skills, and Abilities:

Excellent verbal and written communication skills. Excellent interpersonal skills with a proven ability to collaborate with a team and establish effective working relationships. Excellent analytical and problem-solving skills. Knowledge of technology systems and support methods. Excellent organizational skills and attention to detail, with the ability to create plans and schedule activities to complete assigned work. Proficient with or able to quickly learn systems and support practices. Proficient with Google Workspace, Microsoft Office or similar software. Ability to adapt to changing work priorities; display technical aptitude; be attentive to detail; and work under time constraints. Ability to perform algebraic math; read and understand technical information; create documents; present information to others; and solve practical problems. Ability to utilize support tools (i.e., diagnostic tools and software, hand tools, power tools, cleaners, ladders, etc.).

Work Conditions:

Indoor work Be able to lift up to 25 lbs. Work with computer systems and electronics. Note(s) : Some travel between districts' facilities. Benefit eligible

Clearance:

Criminal Justice Fingerprint/Background Clearance I.V.P. Fingerprint Clearance Card This job description has been approved by: Chief Information Officer Date Exec. Director of Human Resources Date The employee's signature below indicates they understand the requirements, essential functions, and duties of the position. Employee's Signature Date YUHSD #70 does not discriminate on the basis of race, color, national origin, sex, disability, age or any other status protected by applicable federal, state, or local law in its programs, activities, or employment.