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Elite Technical
Desktop Support Engineer - CA
Career Insights for Technical Support Engineer / Analyst
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Based on California data
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$62,939 / year median in California
-8% projected decline
Job Description
Our client, an IT Services organization supporting commercial and federal clients is seeking a Desktop Support Engineer to work onsite with their customer in Santa Clarita, California. This person will provide premium IT support and workplace technology services to senior executives, high-profile employees, and key stakeholders within the organization.
Responsibilities:
Technical Support & Troubleshooting:
- Diagnose and resolve hardware, software, and network-issues across desktops, laptops, mobile devices, and AV equipment.
- Offer proactive maintenance-to prevent IT disruptions, including software updates and system optimizations.
- Manage and troubleshoot collaboration tools
- Microsoft Teams, Zoom, Slack, etc.) and productivity applications
- Microsoft 365, Google Workspace).
- Ensure secure and seamless remote access-for VIPs using VPNs, mobile device management (MDM), and security protocols.
Executive & VIP Support:
- Provide onsite and remote IT support-for board meetings, conferences, and high-profile events.
- Offer personalized IT concierge service, including tech training and proactive issue resolution.
- Manage and configure high-end AV equipment, conference room systems, and digital displays.
- Act as a trusted IT advisor, understanding VIPs
- work styles and technology preferences.
- Understand and represent our client's brand to VIP customers.
Asset & Incident Management:
- Validate the inventory of VIP devices, ensuring timely upgrades and replacements.
- Manage IT incidents and requests using a ServiceNow, prioritizing VIP needs.
- Coordinate with the Service Delivery Manager, vendors and internal teams-for escalations and advanced troubleshooting.
Security & Compliance:
- Ensure compliance with customer IT security policies, including data protection and device management.
- Educate VIP users on cybersecurity best practices-and implement multi-factor authentication (MFA).
- Work closely with customer security teams to monitor and mitigate risks-related to VIP IT usage.
Required Skills Minimum Education/Certification/Experience Requirements:
- 5+ years-of experience in IT support, workplace technology, or a related field.
- Certifications such as
ITIL, Microsoft Certified:
Modern Desktop Administrator, Apple ACSP, or CompTIA A+.- Experience supporting C-level executives-or high-profile clients and their administrative assistants.
- Background in enterprise-level corporate environments. Expertise in Windows, macOS, iOS, and Android-environments.
- Strong knowledge of networking, VPNs, and enterprise security-practices.
- Experience with ITSM tools
- ServiceNow, Jira, etc.) and remote troubleshooting tools.
- Exceptional customer service, problem-solving, and communication-skills.
- Ability to handle high-pressure situations-and deliver solutions quickly.
Preferred Education/Certification/Experience:
- Familiarity with AV systems, video conferencing solutions, and executive meeting room technology.