IT Technician

IT Help Desk Technician MK Battery is one of the world's largest VRLA battery suppliers, focused on delivering high quality products along with unmatched customer support. MK Battery is a subsidiary of a multi-billion-dollar battery manufacturer and we have multiple distribution centers throughout the world. We have an opening in our Information Technology department for an experienced individual that is motivated to succeed, is creative and can work with limited supervision. This person will be responsible for providing technical assistance and support related to computer systems and will respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. Primary responsibilities include but are not limited to: Providing day-to-day support to business staff, which includes troubleshooting or problem-solving for hardware, software and related computer systems Performing general technical support of desktop systems, printers, multi-function printers, scanners, telephone systems, mobile devices and other technologies as required Providing end-user support for handheld and peripheral devices Maintaining inventory of equipment, software, and software licenses Providing both onsite and remote branch / department support Handling requests via the ticketing system, phone, email and walk-up requests Monitoring security software, backup systems, and network health and performance

Job Qualifications/Requirements Essential Functions:

Ability to troubleshoot PC problem & basic networking issues Intermediate Microsoft product knowledge (Office Suite & Azure) Proficient with MS Windows Desktop and Server OS which includes AD and GPO On-site presence required in

Anaheim, CA Preferred Qualifications:

PowerShell, VBScript, SQL knowledge Experience with MSFT Windows, iOS, Android and VOIP Hyper-V experience

Dynamics GP and Dynamics CRM Experience:

Associates' degree in Computer Science, Management Information Systems or related field Commensurate work experience and/or technical certifications in lieu of degree 1-2+ years working in an IT Support role with onsite duties Position requires drug screen, physical and background check. We offer competitive hourly pay with excellent company benefits including Medical, Dental, 401K plan. Headquartered in Anaheim, CA, MK Battery now operates 20 distribution centers in the USA, five in Europe, and one in Australia, out of which we deploy a fleet of route delivery trucks. Each distribution center is staffed by MK Battery personnel. For more information on our company please visit our website at www.mkbattery.com

Job Type:

Full-time Pay:

$19.00 - $24.00 per hour

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Education:

Associate (Preferred)

Experience:

Help desk: 1 year (Preferred)

Windows:

1 year (Preferred)

Work Location:

In person