Tier II Technical Support Specialist CFS

• 4.0 Bakersfield, CA Job Details $65,000
• $75,000 a year 9 hours ago Qualifications Customer communication Technical documentation Server troubleshooting Mid-level Windows Printer (troubleshooting support) System maintenance Computer hardware Desktop (troubleshooting support) Telecommunications systems Resolving technical support tickets Networking equipment (troubleshooting support) Technical writing System deployment Desktop administration Escalation handling System security Communication skills Peripheral hardware support Full Job Description Tier II Technical Support Specialist Direct Hire | Excellent Benefits | Kern County | No Sponsorship Available | $65,000•$75,000 Are you an experienced IT professional who enjoys solving complex technical problems and being the go-to resource when Tier I support needs backup?

We're looking for a Tier II Technical Support Specialist to join a growing nonprofit organization in Kern County. This is a great opportunity for someone who enjoys being hands-on with technology , digging into tougher technical issues, and supporting a broad IT environment. You'll handle escalated support requests, troubleshoot systems and network issues, assist with upgrades and projects, and help keep critical technology running smoothly. Why You'll Want to Join Direct-hire opportunity with excellent benefits Career advancement and professional development Exposure to a broad range of systems and technologies Opportunity to participate in IT upgrades and technology projects Supportive, collaborative IT and leadership team Community involvement and volunteer opportunities Positive, employee-focused culture What You'll Do Provide Tier II technical support for escalated hardware, software, network, and application issues Troubleshoot Windows workstations, user accounts, connectivity, printers, peripherals, and other end-user technology Support Microsoft technologies, networks, servers, telecommunications, and business applications Diagnose and resolve more complex technical issues escalated from Tier I support Assist with system upgrades, deployments, implementations, and IT projects Support the reliability, performance, and security of systems and technology environments Document technical issues, resolutions, and support procedures Identify recurring issues and recommend improvements to reduce support needs Serve as a knowledgeable technical resource for users and other IT team members What We're Looking For Experience troubleshooting hardware, software, connectivity, and user-access issues Ability to independently investigate and resolve complex technical problems Strong communication and customer service skills Proactive, dependable, and comfortable working across multiple technical priorities #LI-EM1 #

INOCT2026

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