We are seeking a Customer Engineer for a 12-month contract role based in Berkeley, California. This position requires on-site presence Monday through Friday and supports internal and external customers with technical infrastructure and device management. Responsibilities Provide Level 1.5 technical support for Windows 10/11 systems, including deployment, configuration, troubleshooting, repair, and software and OS installation on desktops, laptops, and related peripherals Provide Level 1.5 technical support for MacBook hardware and OS, including deployment, configuration, troubleshooting, repair, and software and OS installation on MacBooks and related peripherals Troubleshoot fundamental network and WiFi connectivity issues Follow company processes, procedures, and standards to meet customer demands Deliver excellent customer service to internal and external customers to ensure consistent support experience Qualifications Required Ability to work on-site in Berkeley, California, Monday through Friday Clear English communication skills with ability to articulate complex technical issues Ability to lift 30 pounds regularly Experience with Windows 10/11 technical support Experience with MacBook hardware and OS technical support Network and WiFi troubleshooting experience Preferred Experience working with the pharmaceutical industry Technical certifications such as A+, Network+, or ITIL