Job Description An entertainment client is seeking an IT Support Specialist I to join their team! This individual will serve as a first point of contact for employees requiring technical assistance, handling incoming tickets and troubleshooting hardware, software, and account-related issues across both Mac and Windows environments. The role will involve providing remote support, documenting resolutions within the ticketing system, escalating complex issues when necessary, and maintaining excellent customer service throughout the support process. Success in this position requires strong communication skills, the ability to work through a high volume of requests, and a proactive approach to problem solving. This role is located in Los Angeles, CA and requires working onsite five days per week. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements 6 months to 1 year+ of experience in an IT Support, Help Desk, or Service Desk role Experience supporting both Windows and Mac environments Experience working within a ticketing system (Zendesk, Jira, ServiceNow, Freshservice, etc.) Experience providing remote technical support to end users Strong customer service and written communication skills Exposure to Active Directory (password resets, account maintenance, user administration, etc.) Comfortable handling a high volume of tickets in a fast-paced environment, supporting large user populations (1,000+ users preferred) Strong troubleshooting mindset with the ability to explain technical issues clearly Microsoft 365 administration experience Identity and access management experience Multi-factor authentication (MFA) support experience