Senior Support Specialist

• For Faster response on the position, please send a message to Jimmy Escobar on LinkedIn or send an email to Jimmy.

Escobar@roberthalf(.com) with your resume. You can also call my office number at 424-270-9193

• We are looking for a highly skilled Senior Support Specialist to join our client in Beverly Hills that is in the public safety industry and this individual will be providing dedicated IT and technical support across three fire stations.

This role involves supporting mission-critical applications, fire-specific systems, and general IT infrastructure to ensure seamless operations. This is a long-term contract position, offering an opportunity to work in a dynamic and impactful environment.

Responsibilities:

• Deliver technical support for vendor-managed systems, including troubleshooting, scheduling upgrades, and maintaining accurate system documentation.
• Oversee the implementation, testing, and ongoing maintenance of public safety systems such as Computer Aided Dispatch, Records Management Systems, and station alerting tools.
• Provide hands-on technical support for mobile and in-vehicle devices, including firetruck communication systems, radios, and modems.
• Manage and resolve complex hardware and software issues within fire stations and mobile command vehicles.
• Train fire department personnel on IT best practices and ensure they are equipped to use critical systems effectively.
• Collaborate with the city's IT team to address both fire-specific and general municipal IT needs.
• Evaluate, test, and debug municipal and public safety applications to meet operational requirements.
• Coordinate schedules for routine IT projects and ensure timely delivery of support services.
• Assist with office automation and mobile device management citywide, balancing competing priorities effectively.