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Desktop Support Technician

Job

Pomeroy

Burbank, CA (In Person)

$57,200 Salary, Full-Time

Posted 6 days ago (Updated 2 days ago) • Actively hiring

Expires 7/12/2026

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Job Description

Job Title:
Desktop Support Technician (Contract-to-Hire)
Location:
Onsite - Burbank, CA 91502
Pay Rate:
Up to $29/hr (W2)
Duration:
6-
Month Contract-to-Hire Shift:
Monday to Friday, 9:00 AM - 5:00 PM About the
Role:
We're seeking an experienced Desktop Support Technician (Level 2) to join a dynamic IT support team in Burbank, CA. This is a full-time onsite role supporting multiple buildings within walking distance of each other. You'll be providing technical support across Windows and macOS environments and playing a key role in end-user satisfaction. Ideal candidates will have strong troubleshooting skills, excellent communication, and experience supporting enterprise environments.
Key Responsibilities:
Deliver day-to-day technical support for desktops, laptops, mobile devices, and peripheral hardware. Troubleshoot and resolve issues related to Windows 10/11 and macOS operating systems. Install, configure, and update applications and operating systems. Provide Level 2/3 support and guidance to junior technicians and end-users. Manage and resolve tickets using tools like ServiceNow. Support various onsite services including equipment deployments, pick-ups, and user moves. Assist with project-based assignments requiring elevated technical expertise. Coordinate with other technical teams for escalations and specialized support. Drive to nearby office locations as needed (mileage reimbursed).
Required Qualifications:
3+ years of hands-on desktop support experience in a mid-to-large enterprise. Proficiency in Windows 10/11 , Microsoft 365, and common enterprise tools. Experience with SCCM for patch management and software deployment. Familiarity with ticketing systems (e.g., ServiceNow). Working knowledge of macOS and JAMF . Strong understanding of networking basics (IP, DNS, VPN, Wi-Fi). Knowledge of Active Directory , LDAP , and BitLocker . Excellent communication and documentation skills. Strong time management and customer service skills. Associate or bachelor's degree in IT or related field (preferred).
Job Type:
Temp-to-hire Pay:
$26.00 - $29.00 per hour
Experience:
Desktop support: 3 years (Required)
Active Directory:
3 years (Required)
SCCM:
2 years (Required) Ability to
Commute:
Burbank, CA 91502 (Required)
Work Location:
In person