Information Technology Help Desk Technician

Hey, we're ColdSpace Technologies We're a small but growing IT company based in Burbank, and we take care of construction companies and property management firms across Southern California. Our clients are real businesses with real people who depend on us to keep their technology working without drama. Here's the thing about us: we think IT people have a reputation problem. Too much jargon, too much condescension, too many "have you tried turning it off and on again" conversations that leave people feeling dumb. We built ColdSpace to be the opposite of that. We explain things in plain language, we show up when we say we will, and we actually care whether our clients had a good day. If that sounds like a company you'd want to be part of, keep reading. What this job actually is We're looking for someone to join us on the helpdesk side of things. You'd be handling the day-to-day support requests that come in from our clients, answering tickets, troubleshooting what you can, and working alongside our team on the rest. This is a part-time role with real responsibility, but you won't be on an island. You'll have backup, you'll have training, and you'll have a clear path for what to do when something's outside your wheelhouse. We're a small team, which means your work matters and you'll see the impact of it, but it also means we're intentional about setting people up to succeed, not throwing them into the deep end. What you'd be doing day to day Working the ticket queue, triaging what comes in, fixing what you can, and documenting what you did Helping end users with the usual stuff: workstations acting up, Wi-Fi being weird, printers misbehaving, email not doing what it's supposed to do, Microsoft 365 questions Occasionally heading out to a client site when something needs hands-on attention Keeping an eye on system alerts and jumping on things before they become problems Writing up knowledge base articles when you solve something tricky, so nobody has to solve it from scratch next time Escalating issues cleanly when something's outside your scope What we need from you You're comfortable with the basics: Windows 10/11, networking fundamentals (DNS, DHCP, Wi-Fi, VPN), printers, and whatever weird application a client has installed You know your way around Microsoft 365, Outlook, Teams, OneDrive, SharePoint, the Admin Center You've used an RMM platform and a ticketing system before (we use specific ones, but if you've used any, you'll pick ours up fast) You understand the basics of security, what antivirus does, why MFA matters, what phishing looks like Nice to have, but not required: CompTIA A+ (or studying for it) Prior MSP or helpdesk experience Any experience with Ubiquiti UniFi gear Experience supporting construction, property management, or field-heavy businesses Don't rule yourself out if you don't check every box. We care more about whether you can learn and whether you're the kind of person we want working with our clients than we do about your exact resume. What's in it for you A real career path. We have a structured 60-day onboarding program and a defined progression through five technical tiers. This isn't a dead-end part-time gig, it's the beginning of something, if you want it to be. We pay for your certifications. CompTIA, Microsoft, Ubiquiti, as you grow, we cover the cost of getting you there. You won't be juggling 15 different tools. We standardize our tech stack, which means your expertise compounds instead of getting scattered. Direct mentorship from the founder. We're small, which means you're not going to get lost in a sea of coworkers. You'll be working closely with the person who started the company. A company that cares about how you treat people as much as how you fix their computers. The practical stuff $20-$24/hour

DOE 20-25

hours a week. We'll work out the schedule together, but you'll need to be available during core business hours (8 AM - 5 PM PT, Monday through Friday). Based out of our Burbank office, with occasional travel to client sites around the LA area. Reliable transportation required.

Pay:

$20.00 - $24.00 per hour Ability to

Commute:

Burbank, CA 91502 (Required)

Work Location:

In person Hey, we're ColdSpace Technologies We're a small but growing IT company based in Burbank, and we take care of construction companies and property management firms across Southern California. Our clients are real businesses with real people who depend on us to keep their technology working without drama. Here's the thing about us: we think IT people have a reputation problem. Too much jargon, too much condescension, too many "have you tried turning it off and on again" conversations that leave people feeling dumb. We built ColdSpace to be the opposite of that. We explain things in plain language, we show up when we say we will, and we actually care whether our clients had a good day. If that sounds like a company you'd want to be part of, keep reading. What this job actually is We're looking for someone to join us on the helpdesk side of things. You'd be handling the day-to-day support requests that come in from our clients, answering tickets, troubleshooting what you can, and working alongside our team on the rest. This is a part-time role with real responsibility, but you won't be on an island. You'll have backup, you'll have training, and you'll have a clear path for what to do when something's outside your wheelhouse. We're a small team, which means your work matters and you'll see the impact of it, but it also means we're intentional about setting people up to succeed, not throwing them into the deep end. What you'd be doing day to day Working the ticket queue, triaging what comes in, fixing what you can, and documenting what you did Helping end users with the usual stuff: workstations acting up, Wi-Fi being weird, printers misbehaving, email not doing what it's supposed to do, Microsoft 365 questions Occasionally heading out to a client site when something needs hands-on attention Keeping an eye on system alerts and jumping on things before they become problems Writing up knowledge base articles when you solve something tricky, so nobody has to solve it from scratch next time Escalating issues cleanly when something's outside your scope What we need from you You're comfortable with the basics: Windows 10/11, networking fundamentals (DNS, DHCP, Wi-Fi, VPN), printers, and whatever weird application a client has installed You know your way around Microsoft 365, Outlook, Teams, OneDrive, SharePoint, the Admin Center You've used an RMM platform and a ticketing system before (we use specific ones, but if you've used any, you'll pick ours up fast) You understand the basics of security, what antivirus does, why MFA matters, what phishing looks like Nice to have, but not required: CompTIA A+ (or studying for it) Prior MSP or helpdesk experience Any experience with Ubiquiti UniFi gear Experience supporting construction, property management, or field-heavy businesses Don't rule yourself out if you don't check every box. We care more about whether you can learn and whether you're the kind of person we want working with our clients than we do about your exact resume. What's in it for you A real career path. We have a structured 60-day onboarding program and a defined progression through five technical tiers. This isn't a dead-end part-time gig, it's the beginning of something, if you want it to be. We pay for your certifications. CompTIA, Microsoft, Ubiquiti, as you grow, we cover the cost of getting you there. You won't be juggling 15 different tools. We standardize our tech stack, which means your expertise compounds instead of getting scattered. Direct mentorship from the founder. We're small, which means you're not going to get lost in a sea of coworkers. You'll be working closely with the person who started the company. A company that cares about how you treat people as much as how you fix their computers. The practical stuff $20-$24/hour

DOE 20-25

hours a week. We'll work out the schedule together, but you'll need to be available during core business hours (8 AM - 5 PM PT, Monday through Friday). Based out of our Burbank office, with occasional travel to client sites around the LA area. Reliable transportation required.

Pay:

$20.00 - $24.00 per hour Ability to

Commute:

Burbank, CA 91502 (Required)

Work Location:

In person