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IT Field Technician

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Pomeroy Technologies LLC

Burbank, CA (In Person)

Full-Time

Posted 1 day ago (Updated 6 hours ago) • Actively hiring

Expires 6/13/2026

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Job Description

Job SummaryThe Field Technician is responsible for providing on-site technical support, installation, maintenance, and troubleshooting of production-related technology systems. This role serves as a critical link between the support center and engineering teams, ensuring seamless technology performance across studio and remote environments.________________________________________Key Responsibilities
  • Install, configure, and maintain production technology equipment at various field locations.
  • Diagnose and resolve hardware, software, and infrastructure issues.
  • Perform routine inspections and preventative maintenance on systems and devices.
  • Document service activities, including installation, troubleshooting, and repair reports.
  • Collaborate with engineering and support teams to escalate and resolve complex issues.
  • Provide desk-side support when remote troubleshooting is insufficient.
  • Manage inventory of tools, replacement parts, and service equipment.
  • Train end-users on proper equipment usage and basic troubleshooting.
  • Ensure compliance with safety protocols and company standards.________________________________________Required Qualifications
  • High school diploma or equivalent; technical certifications preferred.
  • 2+ years of experience in field support or technical services, preferably in media or production environments.
  • Proficiency with diagnostic tools, hand tools, and field automation systems.
  • Strong problem-solving skills and ability to work independently.
  • Excellent communication and customer service skills.
  • Valid driver's license and ability to travel to multiple sites.________________________________________Preferred Qualifications
  • Experience supporting production systems in studio or broadcast environments.
  • Familiarity with Capgemini support standards and Disney production workflows.
  • Knowledge of SNOW (ServiceNow) ticketing systems and assignment group protocols.________________________________________Work Environment
  • Fast-paced, dynamic production settings.
  • May require flexible hours, including evenings and weekends.
  • Physical demands include lifting equipment, standing for extended periods, and working in varied environmental conditions.
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