AV & Desktop Support Engineer

A/V equipment Video distribution : Extron (PCS and XTP software) Audio system processing : Biamp (Tesira and Dante software) Video production :

Blackmagic Control System :

Extron and Crestron Collaboration appliances : HP/Poly, Neat, DTEN, Logitech, Lightware Collaboration hosting platform : 95% Zoom / 5% Teams General tasks Installation and configuration of hardware, software, systems, printers, and scanners. Supervision and maintenance of IT systems. Timely response to service problems and requests. Repair and replacement of equipment as needed. Providing support and guidance to end users, especially for "how-to" questions. Transferring or escalating incidents, requests, and queries to other support groups when outside their responsibility. Updating and maintaining technical knowledge bases (including problems, known errors, technical guides, procedures, etc.). Identifying, documenting, and training the Service Desk team on issues that can be resolved by them. Managing IT change controls and requests as part of their core service functions. Collaborating with the Service Coordinator and, if necessary, the SDM to ensure proper service delivery for tasks not initially defined. Smart Hands for the site. VIP Support. Desktop Support HP hardware with some Dell hardware - Windows 10 & 11 In the lab Windows 7, XP or versions Intune is a cloud-based service that helps organizations manage and secure devices Autopilot - enables organizations to automate the entire device activation and user assignment process with a one-time setup. SCCM Moving off of SCCM - a comprehensive, client-based management suite designed for IT administrators to deploy, manage, and secure large numbers of Windows-based devices. Azure a virtualized computing experience hosted in Microsoft s public cloud rather than on physical, local hardware JAMF for MAC - a leading (MDM) software platform designed exclusively to manage, secure, and configure Apple devices including macOS, iOS, iPadOS, and tvOS within organizations. Linux - a free, open-source, Unix-like operating system (OS) based on the Linux kernel Service Now Ticketing software a digital record used by organizations to track, manage, and resolve customer issues, technical problems, or service requests

SLAK Chat MS Office :

Installation and configuration

MS Windows :

Installation and configuration

Antivirus :

Installation and configuration

Device Encryption :

Implementation and support

Microcomputer Applications :

Installation and configuration

SAP GUI :

Installation and support

Inventory Control :

Inventory and warehouse management

ITSM Tool :

Ticket management in ITSM tool

Microcomputing :

Microcomputer support

Computer Networks :

Basic support for devices in corporate networks

ITIL :

Knowledge of ITIL methodologies