IT Systems Specialist

About

IICOMBINED

Founded in 2011, IICOMBINED has launched the global fashion eyewear brand GENTLE MONSTER, followed by the perfume brand TAMBURINS, the tea & dessert brand NUDAKE, the headwear brand ATiiSSU and the tableware brand Nuflaat. Driven by continuous innovation and challenges, IICOMBINED continues its growth by developing brands that exemplify unparalleled beauty and unpredictable progressions.

GENTLE MONSTER

is a global fashion eyewear brand that sets eyewear trends worldwide through its unpredictable and innovative advancements. With each annual collection, GENTLE MONSTER unveils distinctive and creative products, delivering brand value through diverse initiatives, including unique spaces and campaigns that embody experimental and sophisticated aesthetics.

TAMBURINS

is a perfume brand that explores undefined territories of beauty.

TAMBURINS

merges storytelling inspired by scattered scenes of the world with sophisticated and delicate perfumery techniques to capture the essence of true fragrance.

TAMBURINS

is a brand dedicated to sensory communication beyond customary experience through content that reinterprets various artistic elements, including objects, paintings, and performances, within a narrative-driven, exhibition-style space. NUDAKE is a Tea and dessert brand that redefines dessert culture with its 'Make New Fantasy' ethos. It creates novel Tea and desserts by integrating elements of fashion and art, transporting consumers to a new fantasy. By experimenting with and creating content that diverges from conventional processes and norms, NUDAKE delivers a message to consumers beyond the F&B experience. ATiiSSU is a distinctive fashion headwear brand that presents timeless innovation through experimental design and its unique aesthetic worldview, changing the concept of category. "Timeless" represents classic details that transcend the passage of time, while "Issue" symbolizes innovative design that traverses the boundaries of fashion, ultimately redefining the fashion headwear category. Nuflaat is a tableware brand that brings bold, unexpected beauty to the dining experience. Blurring the boundaries between fashion objects and functional design, we redefine everything on the table. Through Nuflaat, everyday moments become extraordinary dining scenes—immerse yourself in a dining experience unlike any other. Job Summary We are seeking a motivated IT Support Specialist to join our team and support day-to-day technology operations across retail, ecommerce, and corporate environments. This role is responsible for maintaining and troubleshooting system integrations, including platforms such as Shopify POS, NetSuite, and Celigo, while ensuring reliable data flow and system performance. The ideal candidate will provide high-level of technical support and play a key role in system administration tasks, user support, issue resolution, and assisting with new store openings, system implementations, and technology rollouts. This position requires strong problem-solving skills, adaptability in a fast-paced environment, and the ability to collaborate cross-functionally with operations, ecommerce, and merchandising teams. A proactive mindset, attention to detail, and willingness to learn new technologies are essential for success in this role.

Key Responsibilities:

Troubleshoot and maintain Celigo integrations supporting Shopify POS (US/Canada), TikTok Shop, and other connected platforms. Provide day-to-day NetSuite system support, including user access management, basic configuration updates, error troubleshooting, and ticket triage. Assist with system upgrades, implementations, and new technology rollouts, including testing, API adjustments, user training, and documentation. Support troubleshooting across integrated platforms to ensure data integrity, system reliability, and security. Provide Level 1 and Level 2 technical support for retail store technology, including POS devices (iPads), receipt printers, scanners, security cameras, media players, and store networking. Deliver technical support for corporate office equipment, including desktops, laptops, monitors, printers, and Wi-Fi/network connectivity. Assist with new store openings, supporting on-site IT setup, device deployment, and troubleshooting. Analyze IT issues and escalate high-impact problems to the IT Systems Manager when necessary. Collaborate with operations, retail, ecommerce, and merchandising teams to resolve technical issues and support business operations. Assist with tracking IT-related expenses, vendor costs, and operational budgets. Document system configurations, troubleshooting procedures, and operational workflows. Coordinate with external vendors and service providers for hardware repairs, replacements, and technical support when needed. Qualifications Bachelor's degree in IT, Computer Science, or a related field. 1-2 years of IT support or systems administration experience. Proficiency in Microsoft Office 365 (Outlook and Excel). Experience with SaaS and ERP platforms such as Shopify, NetSuite, Celigo, SAP, or similar systems. Ability to adapt to a fast-paced and evolving work environment. Strong problem-solving, documentation, and communication skills. Willingness to learn new technologies and systems. Self-starter with a strong work ethic. Preferred Qualifications Experience working in the retail or ecommerce industry. Familiarity with system integrations. Experience supporting multi-system environments and API integrations.

Pay:

$75,000.00 - $85,000.00 per year

Education:

Bachelor's (Required)

Experience:

IT support/systems administration: 1 year (Required)

SaaS and ERP:

1 year (Required)

Work Location:

In person