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Insight Global

Information Technology Support Specialist

Pay: $22–$28/hr

Posted: 2 days ago

Location: Central LA, CA (Onsite)

Last Updated: 6 hours ago

Hours: Full-Time

Expires: 10/16/2026

Job Description

Information Technology Support Specialist at Insight Global Information Technology Support Specialist at Insight Global in West Hollywood, California Posted in about 3 hours ago.

Type:

full-time

Position:

IT Support Specialist (Tier I)

Location:

Beverly Hills, CA Length:

6 month contract to hire

Rate:

$22-$28/hr (Exact compensation may vary based on several factors, including skills, experience, and education) Job Description Insight Global is seeking an IT Support Specialist I to join their team! This individual will serve as a first point of contact for employees requiring technical assistance, handling incoming tickets and troubleshooting hardware, software, and account-related issues across both Mac and Windows environments. The role will involve providing remote support, documenting resolutions within the ticketing system, escalating complex issues when necessary, and maintaining excellent customer service throughout the support process. Success in this position requires strong communication skills, the ability to work through a high volume of requests, and a proactive approach to problem solving. This role is located in Los Angeles, CA and requires working onsite five days per week. Required Skills & Experience

6 months to 1 year+ of experience in an IT Support, Help Desk, or Service Desk role
Experience supporting both Windows and Mac environments
Experience working within a ticketing system (Zendesk, Jira, ServiceNow, Freshservice, etc.)
Experience providing remote technical support to end users
Strong customer service and written communication skills
Exposure to Active Directory (password resets, account maintenance, user administration, etc.)
Comfortable handling a high volume of tickets in a fast-paced environment, supporting large user populations (1,000+ users preferred)
Strong troubleshooting mindset with the ability to explain technical issues clearly Nice to Have Skills & Experience
Microsoft 365 administration experience
Identity and access management experience
Multi-factor authentication (MFA) support experience