KALESTA HEALTHCARE GROUP LLC - 3.0

Citrus Heights, CA Job Details Full-time $35 - $50 an hour 1 day ago Benefits Health insurance Dental insurance Paid time off Career development plan Vision insurance Opportunities for advancement Qualifications Customer communication IT user and group management Data permissions Copy machines Laptop (troubleshooting support) Windows Printer (troubleshooting support) Driver's License Productivity software support Computer hardware Desktop (troubleshooting support) IP networking Access control management Desktop administration Peripheral hardware support

Full Job Description Desktop Support Technician Location:

Onsite and Remote Support Employment Type:

Full-Time Compensation:

$35.00 to $50.00 per hour About the Position Kalesta Healthcare is seeking an experienced and customer-focused Desktop Support Technician to join our IT team. This position provides a combination of onsite and remote technical support to our healthcare facilities and corporate users. The successful candidate will be responsible for supporting desktops, laptops, printers, network-connected devices, and end users while delivering exceptional customer service. The ideal candidate will be self-motivated, possess strong troubleshooting skills, and be comfortable working independently as well as within a team environment. Participation in an on-call rotation is required. Responsibilities

Provide onsite and remote technical support for end users.
Troubleshoot and resolve hardware, software, printer, and network-related issues.
Install, configure, and maintain desktop computers, laptops, monitors, and peripherals.
Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office.
Create and manage user accounts and permissions.
Deploy, image, and configure new computer systems.
Support and troubleshoot network printers, multifunction devices, scanners, and label printers.
Coordinate with printer vendors for service and maintenance activities.
Support scan-to-email, scan-to-folder, and secure printing solutions.
Assist with wireless networking and basic network troubleshooting.
Maintain accurate documentation and asset inventory records.
Respond to support requests and service tickets in a timely manner.
Participate in after-hours and on-call support rotations.
Travel to facility locations as required.
Assist with IT projects, upgrades, and facility onboarding efforts. Requirements
Minimum 2 years of Desktop Support, Help Desk, or Technical Support experience.
Strong knowledge of Windows 10 and Windows 11.
Experience supporting Microsoft 365 environments.
Experience supporting printers, copiers, scanners, and multifunction devices. Working knowledge of Active Directory and user administration.
Understanding of TCP/IP networking fundamentals.
Strong customer service and communication skills.
Ability to prioritize multiple tasks in a fast-paced environment.
Valid driver's license and reliable transportation.
Ability to lift and move equipment up to 50 pounds. Preferred Qualifications
Experience in a healthcare environment.
Experience with PrinterLogic or enterprise print management systems.
Experience with Canon, Xerox, HP, Ricoh, or similar enterprise printer platforms.
Experience with Microsoft Intune and device management.
Experience with Ubiquiti networking equipment.
Experience with remote support and ticketing platforms.
CompTIA A+, Network+, Microsoft, or equivalent certifications. Benefits
Competitive compensation at $35.00 per hour
Paid Time Off (PTO)
Medical, Dental, and Vision Benefits (if applicable)
Career advancement opportunities
Professional development and training
Supportive team environment Schedule
Full-Time
Monday through Friday
Combination of onsite and remote support
Participation in on-call rotation required
Occasional evenings and weekends for maintenance windows and project wor

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Desktop Support Technician Sacramento Area Supporting Kalesta facilities throughout the Sacramento and surrounding markets