Technical Support Specialist

Information Technology

$ 38 Hour

location_on

Costa Mesa, California

acute

ContractTemporary

link

Turn Data Into Action! Join PDS Tech Commercial as a

Technical Support Operations Specialist Location:

Costa Mesa, CA |

Payrate:

$38hour |

Schedule:

9am to 6pm (flexible) Are you analytical,anized, and passionate about keeping operations running smoothly? PDS Tech Commercial is seeking a detail-oriented Technical Support Operations Specialist to support a leading manufacturer. In this role, you'll help manage support tickets, analyze data, track performance metrics, and ensure customers receive timely responses. Your work will help streamline technical support operations, improve team efficiency, and keep critical issues moving toward resolution. What You'll Do Track and manage support tickets to ensure timely responses and issue resolution. Monitor ticket queues and help teams meet service-level expectations. Generate and maintain reports using SQL Studio Manager and other reporting tools. Analyze andanize large datasets to identify trends and support operational decisions. Collaborate with team leads and technical support staff to improve workflows. Follow up on customer inquiries and support requests to ensure timely closure. Maintain confidentiality when handling proprietarypany and customer information. Provide day-to-day operational support to keep the Technical Supportanization running efficiently. What You Bring Required Qualifications Bachelor's degree. Stronganizational and time-management skills. Excellent attention to detail and analytical abilities. Effective written and verbalmunication skills. Ability to multitask, prioritize, and meet deadlines in a fast-paced environment. Experience managing,anizing, or analyzing large amounts of data. Preferred Qualifications Experience with SQL Studio Manager or similar SQL reporting tools. Familiarity with ticketing systems, technical support operations, or customer service environments. Knowledge of alarm monitoring software or related technologies. Experience tracking performance metrics and identifying opportunities to improve operational efficiency. Why Join Us?

Make an impact:

deliver efficient technical support and exceptional customer experiences. Put your analytical skills to work: Turnplex data into actionable insights that support better decisions.

Collaborate and grow:

Work alongside technical professionals and team leaders in a dynamic aerospace manufacturing environment.

Improve processes:

Contribute ideas that streamline workflows and strengthen team performance.

Build your career:

Gain valuable experience in technical operations, reporting, and data-driven problem-solving. At PDS Tech Commercial, you'll have the opportunity to contribute to an industry w precision, reliability, and teamwork matter. Bring youranizational strengths and analytical mindset to a team that keeps critical operations moving forward. Ready to Make an Impact? If you're detail-oriented,fortable working with data, and passionate about delivering timely, reliable support, we want to hear from you! today and take the next step in your career with PDS Tech Commercial!

Pay Details:

$38.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program,muter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay w applicable.

Equal Opportunity EmployerVeteransDisabled

Military connected talent encouraged to To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to pdstechcandidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws andor security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers

San Francisco Fair Chance Ordinance

Massachusetts Candidates Only:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Ref:

US_EN_33_010422_2611762