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Ledgent Technology

Temp Helpdesk Support

Career Insights for Help Desk Technician / Analyst

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Scorecard

Based on California data

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What they do

A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.

$57,740 / year median in California

-12% projected decline

Explore Career

Job Description

We are hiring an IT Support Specialist to start immediately. This is a contract position (at least a few months) on W2 Up to 35/hour depending on the level of relevant experience 100% on site in Costa Mesa, CA Core business hour is 8 to 3:30 PM but can start as early as 7 AM Looking for someone who is strong in Tier 1 support, for about 150 users companywide, need to have strong experience in fixing printers, emails, M365, Remote Server Support, Windows 11 Pro, Mobile Phone Support, and any experience with
MS SQL, MS
Access, and any AI Tools/Application support would be a plus Given it is a small office environment, need someone who is very friendly, open minded, patient, an educator to the end user on how to use AI, etc. Everyone is very welcoming, so we need someone who has the same personality as well All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.

Benefits

  • Dental Insurance