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Technical Support Engineer

Job

OPT Machine Vision

Cupertino, CA (In Person)

Full-Time

Posted 4 days ago (Updated 16 hours ago) • Actively hiring

Expires 7/10/2026

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Job Description

Technical Support Engineer at OPT Machine Vision Technical Support Engineer at OPT Machine Vision in Cupertino, California Posted in 1 day ago.
Type:
full-time
Job Description:
Job Summary As a Technical Support Engineer at OPT, you will play a pivotal role in bridging customer needs with our cutting-edge vision inspection technologies. You will be responsible for understanding customer technical requirements, conducting pre-sales feasibility studies, and providing end-to-end support-from initial consultation to post-sales troubleshooting. Your expertise will ensure our clients receive tailored, high-performance solutions that maximize their operational potential. Key Responsibilities •
Pre-Sales Collaboration:
Work closely with the Sales Team throughout the sales cycle to design and recommend optimal vision proposals, including cameras, lighting, optics, software, etc •
Technical Demonstrations:
Design and execute in-lab tests, customer-site demonstrations, and presentations at trade shows, seminars, and industry events to showcase OPT's capabilities. •
Post-Sales Support:
Provide ongoing technical support to existing customers using tools like CRM, email, phone, and MS Teams. Troubleshoot issues on-site and deliver timely, effective resolutions. •
Customer Engagement:
Travel to customer sites across the designated territory for pre and post-sales visits, ensuring seamless implementation and fostering long-term relationships. •
Travel Requirements:
Willingness to travel domestically and internationally. Qualifications •
Education:
Bachelor's Degree or Diploma in Electrical Engineering, Electronics, Automation, or a related field. •
Experience:
Minimum of 2 years of experience in machine vision, industrial automation, technical support, or field service engineering. Applications from recent graduates majoring in related fields will also be considered. •
Technical Skills:
Hands-on experience with industrial cameras, vision lighting, lenses, and vision software. Familiarity with OPT products is a plus. •
Mindset:
Customer-oriented with a proactive, responsible, and solution-driven attitude. •
Collaboration:
Ability to work independently and as part of a collaborative team in a fast-paced environment. • Excellent communication and presentation skills, with fluency in English (both written and spoken).