Help Desk Engineer- LAX

Help Desk Engineer- LAX AllSafe

IT - 3.2

El Segundo, CA Job Details Full-time 5 hours ago Qualifications Data replication 7 years Incident management Wireless networking Procedural guides Technical documentation Meraki Information security Firewall Quality assurance Continuous improvement Computer hardware Task prioritization Customer support ticket management VMware Systems & applications support Identity and access management (IAM) solutions Cybersecurity Senior level CompTIA A+ Identity & access management

Full Job Description About You:

You thrive in a structured, process-driven environment and believe that following well-defined workflows leads to the best results. You take ownership of your work, hold yourself accountable, and seek out candid feedback as a tool for growth. You embrace continuous improvement and are adaptable to adjustments in your role. 7+ years of experience handling T1-2 IT support requests Experience with common helpdesk tools and ticketing systems Knowledge of cybersecurity risks and best practices for protecting sensitive data and systems Experience documenting procedures, troubleshooting steps, and resolutions

Skills:

Experience with: Microsoft AZ-800, Identity and Access Administrator Associate, and Security Operations Analyst Associate; VMware Certified Technical Associate, Sophos Central Endpoint and Server Engineer, UniFi Network, Datto Advanced Technician, Veeam Backup and Replication, Ironscales Mail Administrator Experience troubleshooting and managing without supervision: All skills from Tier I, plus: Cisco Meraki Solutions Specialist, Sophos XG Firewall Engineer, Ubiquiti Enterprise Wireless Experience architecting or designing from the ground up: M365 Fundamentals and Modern Desktop Administrator, Comptia A+ Understanding of IT systems, hardware, software, and networking concepts to quickly diagnose and resolve most technical issues Strong focus on customer satisfaction, de-escalating customer frustration as needed Ability to communicate technical information to non-technical stakeholders and elicit underlying needs that may not be explicitly stated Managing multiple tasks simultaneously, prioritizing, and meeting deadlines Ability to collaborate effectively with other team members Willingness to adapt to change and interest in professional growth Ability to follow detailed processes

About Us:

AllSafe IT is a Managed Service Provider (MSP) that delivers services to small to medium sized businesses.

Our values are:

We do what we say we'll do. We care about the process. We are generous with what we know. We enjoy the people we work with. We choose compassionate candor.

Job Responsibilities:

Help Desk Support Incident, Change\Request Management After-Hours On Call Rotation Quality Assurance Documentation