Information Technology Technician

About Us Advent Technologies is a growing Managed Service Provider (MSP) and Telecom provider with two locations in Northern California. We support clients across a wide range of industries, delivering reliable IT solutions, responsive support, and modern cloud‑first technology services. Role Description We are seeking a full‑time, on‑site MSP IT Technician based in Folsom, CA. This role is client‑facing and support‑focused, responsible for delivering technical assistance across multiple customer environments. The IT Technician will troubleshoot hardware and software issues, support Microsoft 365 environments, assist with device setup and maintenance, and ensure systems operate reliably for end users. This role requires strong communication skills, adaptability, and a customer‑first mindset. Key Responsibilities Provide technical support for end users across multiple client environments Troubleshoot and resolve hardware, software, and connectivity issues Support Windows desktops, laptops, printers, and mobile devices Assist with Microsoft 365 user support (Outlook, Teams, OneDrive, SharePoint) Perform workstation setup, imaging, and deployment Escalate issues appropriately while documenting work in ticketing systems Deliver excellent customer service in both onsite and remote support scenarios Qualifications High School Diploma or equivalent required 1-2 years of experience in IT support, helpdesk, or MSP environment preferred Strong customer service and communication skills Ability to multitask and manage multiple support issues simultaneously Solid understanding of computer systems, mobile devices, and common business applications Experience troubleshooting Windows operating systems and Microsoft 365 Basic familiarity with networking concepts (DNS, DHCP, VPN preferred) Ability to learn quickly and thrive in a fast‑paced environment Strong analytical and problem‑solving skills Ability to work independently and collaboratively as part of a team

Job Type:

Full-time Pay:

$45,000.00 - $65,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance Ability to

Relocate:

Folsom, CA 95630: Relocate before starting work (Required)

Work Location:

In person