Service Desk Engineer - Level 2

Service Desk Engineer

• Level 2 Managed IT MSP in Sacramento Folsom, CA Job Details Full-time $31
• $40 an hour 6 days ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Windows DHCP Driver's License Driving DNS Help desk VPN Full Job Description Capital Network Solutions (CNS) is a security-first MSP based in Folsom.

We are looking for a solid Tier 2 Systems Engineer who can handle day-to-day client issues, reduce escalations, and support the overall stability of our client environments. This role is for someone who has moved beyond entry-level support and can work tickets independently while continuing to grow into more advanced systems and project work. You will play a key role in supporting clients, solving problems efficiently, and keeping operations running smoothly.

Responsibilities:

Provide advanced hardware, software, and network problem diagnosis and resolution via telephone, email, and remote support for client end users. Document all troubleshooting steps and resolutions in ConnectWise Manage to ensure accurate tracking of issues. Administer user account provisioning across various systems, including Office 365 and Active Directory. Assign work orders/incidents to appropriate support teams and follow up to ensure resolution. Assist in network, workstation, and server troubleshooting to ensure timely issue resolution. Respond to and diagnose problems through direct discussions with users, researching logs, and isolating technical issues. Coordinate and manage relationships with vendors and support staff for hardware, software, and network problem resolution . Provide basic troubleshooting and support for technologies including: Windows operating systems and Microsoft 365 applications Network troubleshooting (LAN/WAN, Wi-Fi, and basic firewall configurations) Maintain clear communication with customers regarding incident progress and any planned changes. Assist the Professional Services team with projects , ensuring timeline deliverables are met while keeping clients up to date with weekly progress reports. Qualifications 2-3 years of IT support experience in a similar role, preferably in a Managed Service Provider (MSP) environment . Experience with Microsoft 365, Windows Server, Active Directory, and remote support tools . Basic understanding of networking concepts (LAN/WAN, VPN, firewalls, DNS, DHCP). Strong troubleshooting skills for Windows OS, Microsoft Office, and common desktop applications . Experience with ConnectWise Manage (or other PSA tools) is preferred. Ability to work independently and prioritize tasks effectively in a fast-paced environment. Excellent customer service and communication skills to assist both technical and non-technical users. Additional Information This is a full-time position based in Sacramento, CA , with potential onsite client visits. Travel may be required (up to 25% ). Successful candidates are customer-focused, proactive, and eager to learn new technologies . If you're looking for a position where you can develop your IT career, gain hands-on experience with a wide range of technologies, and work in a collaborative environment, we encourage you to apply! Candidates must be able to supply the following:

• Valid California Driver's License with a clean driving record.
• Proof of Automobile Insurance.
• Your own clean and reliable vehicle.

Job Type:

Full-time Pay:

$31.00

• $40.

00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Experience:

Windows:

1 year (Preferred) Help desk: 3 years (Preferred)

Work Location:

In person