IT Support Specialist

IT Support Specialist Fontana, CA Job Details Full-time $30 - $38 an hour 1 day ago Qualifications Data Center Operations Mandarin Data center experience Computer Science Operations management Customer service Associate's degree in computer science IT asset management Engineering High availability architecture Network security implementation Equipment troubleshooting English Mid-level Risk mitigation strategy implementation Windows Improving operational efficiency 3 years Infrastructure architecture design System maintenance Networking hardware installation Hardware support IT support macOS Network performance optimization Equipment maintenance Linux Network infrastructure management Cross-functional collaboration Equipment inventory management Associate's degree Cross-functional communication High availability Full Job Description Overview We are seeking a skilled and proactive Network Operations Engineer to join our logistics team. In this role, you will be responsible for the planning, deployment, and maintenance of network infrastructure supporting our logistics park operations. You will ensure network reliability, security, and performance while collaborating with cross-functional teams to support business growth and operational efficiency.

Key Responsibilities:

Network Infrastructure Management:

Design, deploy, maintain, and optimize network systems across the logistics park to ensure high availability, security, and performance. Proactively identify risks and implement preventive and emergency measures.

Equipment Deployment & Maintenance:

Lead the implementation of network equipment and project deployments to support business operations. Oversee the maintenance of daily office and operational devices including computers, printers, PDAs, and other endpoint devices to ensure stable and efficient performance.

Cross-functional Support & Asset Management:

Collaborate with business units to provide on-site operational support. Manage network asset inventory and perform short-term business trips as needed to support new site rollouts or regional operational needs.

Demonstrate a strong commitment to customer-centric service. Exhibit excellent learning agility, problem-solving skills, and the ability to communicate and collaborate effectively across teams.

Qualifications:

Service-oriented Mindset:

Education:

Associate degree or higher in Computer Science, Communication Engineering, Network Engineering, or a related field.

Experience:

3-5 years of hands-on experience in network operations and maintenance. Experience in deploying and maintaining medium to large-scale networks (200+ endpoints). Proven experience in data center/computer room planning, implementation, and operations management.

Technical Skills:

Proficient in installing, configuring, and troubleshooting network devices. Solid knowledge of Windows, Linux, and macOS operating systems.

Language Skills:

Fluent in English and Mandarin (both written and spoken) to support daily operations and cross-functional collaboration.

Core Competencies:

Team Collaboration:

Strong interpersonal skills with the ability to work effectively across departments to drive project success.

Problem-solving:

Ability to independently analyze complex issues and deliver practical solutions.

Accountability:

High sense of responsibility, able to work under pressure and deliver results.

Service Orientation:

Strong focus on business needs and customer satisfaction, with a proactive approach to identifying and resolving issues.

Pay:

$30.00 - $38.00 per hour

Experience:

IT support: 2 years (Required)

Language:

Mandarin (Required) English (Required) Ability to

Commute:

Fontana, CA 92337 (Required)

Work Location:

In person