Bilingual IT Support Specialist (Part-Time, with potential for Full-Time | Chinese) AXT, Inc. Fremont, CA Job Details Part-time From $25 an hour 1 day ago Benefits Flexible schedule Qualifications Desktop computer repair Non-technical user support Endpoint Security Mobile device support IT user and group management Linux support Wireless networking Data permissions IT operations Technical documentation Laptop (troubleshooting support) Hardware maintenance Windows Printer (troubleshooting support) Wi-Fi protocol IT infrastructure Cloud service support Computer hardware Desktop (troubleshooting support) Computer management Cloud server management macOS administration Technical customer support for office equipment macOS Hardware management Productivity software Access control management Chinese Peripheral hardware support Entry level Full Job Description About the Role We're looking for an IT Support Specialist to join our team and work directly with our Senior Systems Engineer. You'll handle day-to-day support so our senior engineer can focus on larger infrastructure projects, and you'll get hands-on experience across a wide range of IT work, from employee devices to servers and cloud systems. This role starts part-time, with the potential to grow into a full-time position. Duties Be the first point of contact for employee IT requests, in person and remotely Set up, configure, and troubleshoot laptops, desktops, phones, and peripherals Manage printers and other office equipment, including setup, connectivity, and basic repairs Handle user accounts, including onboarding and offboarding, password resets, and access permissions Monitor and verify server and hardware backups, and report any issues Assist with maintaining on-site, hosted, and cloud servers Help support systems connecting our US and China offices Follow and help enforce cybersecurity practices, such as software updates, antivirus, and phishing awareness Keep track of IT equipment, software licenses, and documentation Support the Senior Systems Engineer on projects as needed What We're Looking For Fluent in Chinese IT support experience Solid working knowledge of Windows and macOS Familiarity with Microsoft 365 Basic understanding of networking (Wi-Fi, IP addresses, DNS, VPN) Strong troubleshooting skills and patience when explaining technical issues to non-technical coworkers Reliable, organized, and comfortable working independently once trained

Preferred:

Active Directory management, Microsoft Office, Microsoft Windows Server, macOS, Linux, and mobile devices.

Preferred:

Familiarity with TCP, TCP/IP, LAN, DNS, VPN, and firewall concepts.

Pay:

From $25.00 per hour Expected hours: No more than 25.0 per week

Benefits:

Flexible schedule People with a criminal record are encouraged to apply

Work Location:

In person