Job Summary We are seeking an IT Support Specialist for a temporary onsite contract opportunity in Fremont, CA . This role is ideal for an early-career IT professional with hands-on desktop support experience who enjoys solving technical issues, supporting end users, and keeping business operations running smoothly. The IT Support Specialist will provide day-to-day technical support for hardware, software, peripherals, user access, and enterprise systems. This is a strong opportunity to work alongside an established IT team in a collaborative environment where responsive service, clear communication, and continuous learning are valued. Candidates who enjoy troubleshooting, building rapport with users, and expanding their technical skills will find this role to be a great fit. Key Responsibilities

• Respond to IT support requests through a ticketing queue and provide timely resolution for hardware, software, systems, and access-related issues.
• Install and configure software, drivers, operating systems, printers, scanners, multifunction copiers, and other end-user devices.
• Troubleshoot technical issues across desktops, peripherals, company systems, and remote support tools with limited guidance.
• Manage user accounts and system access under supervision while following established IT procedures.
• Maintain accurate ticket documentation, equipment logs, software inventory, and procedural records.
• Coordinate with internal departments and external service providers to resolve recurring issues and support hardware repairs. Compensation and Benefits
• Pay rate: $32 to $40 per hour.
• Job type: Contract/Temporary.

• Schedule:

  Monday through Friday, 8:00 AM to 5:00 PM.
• Work arrangement: Onsite in Fremont, CA.
• Target start date: ASAP.

• Duration:

  Through the week of October 20 at minimum, with the possibility of extension based on ongoing need and fit. Required Qualifications and Skills
• Provide daily desktop support for hardware, software, peripherals, user access, and company systems.
• Work independently through standard IT support tickets while collaborating with existing IT staff.
• Maintain accurate documentation, equipment inventory, and user support records.
• Troubleshoot recurring technical issues and help identify practical solutions that reduce repeat problems.
• Associate degree in an IT-related field, CompTIA ITF+, or CompTIA A+ certification required.
• Minimum 1 year of hands-on IT support experience required, with 1 to 2 years preferred.
• Comfortable installing software, drivers, operating systems, and performing routine repairs.
• Experience supporting peripherals such as printers, multifunction copiers, handheld scanners, and similar devices.
• Working knowledge of enterprise systems, remote support tools, user account management, and access provisioning.
• Familiarity with Microsoft Office, Zoom, Teams, and ticketing platforms.
• Strong customer service skills with the ability to communicate clearly with users at varying technical levels.
• Ability to handle frustrated users calmly, manage multiple requests, and keep stakeholders informed of progress or delays.
• Strong documentation habits, including ticket updates, inventory tracking, user guides, and procedural documentation.
• Growth mindset with a willingness to learn new systems, tools, and troubleshooting methods. Preferred Qualifications
• Experience with

SAP B1, SQL

tools, software licensing, or basic network troubleshooting.

• Prior experience supporting both onsite and remote users.
• Experience collaborating with departments to identify recurring IT issues and improve support responsiveness.
• Ability to contribute to user guides, knowledge base articles, and process improvements.

Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

https:

//e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.