IT Helpdesk

IT Helpdesk

WESTERN VALLEY MEAT COMPANY - 3.0

Fresno, CA Job Details Full-time $22 - $25 an hour 8 hours ago Qualifications Email customer support Technical support via phone Phone communication In-person customer service Hardware maintenance Quality management Software installation User training (technical support) Computer hardware Driving Desktop (troubleshooting support) Office equipment installation Hardware configuration Physical inventory counts for inventory management Computer networking Technical customer support for office equipment Hardware management Technical support via email Desktop administration Associate's degree Project planning phase Communication skills Peripheral hardware support CompTIA A+ Entry level Video conferencing systems operation Ticketing system technical support Standard operating procedures drafting Time management Client interaction via phone calls Full Job Description Summary The IT Helpdesk's role is supporting day-to-day operations. This includes planning, developing, installing, configuring, maintaining, securing, updating, and optimizing hardware/software. Responsible for end user hardware and software support issues, and support staff training where required. This role will be our closing shift role. Responsibilities Provide end user support for all phones, computers, conferencing equipment, and related hardware. Monitor email and ticketing queues for proactive self-assignment of tasks and respond in the appropriate manner (phone, email, in person). Inform other team members of work status. Support office and production floor equipment Maintain physical backup inventory Document job functions and procedures as necessary. other job tasks as assigned by supervisor or/& manager Education/Experience/Certifications Associates Degree or equivalent combination of education and experience. A+ is desirable. Abilities/Key Competencies/Skills Ability to travel between locations (must clean driving record to be insurable) Operate with a customer service approach. Demonstrate sound troubleshooting methodology and problem solving. Demonstrate quality management in the performance of duties. Demonstrate the ability to handle multiple tasks simultaneously. Effective oral and written communication skills. Ability to work as a team member as well as independently. Demonstrate appropriate time management and project planning skills. Seek self-development and learning opportunities. Strong knowledge of commonly used concepts, practices, and procedures within the field. Understanding of basic networking. Western Valley Meat Company is an Equal Opportunity Employer. Candidates are evaluated and selected based on their qualifications for the job in question. We do not base our employment decisions on employee's or applicant's citizenship, race, age, color, sex, religion, natural origin, sexual orientation, handicap, or disability, marital status, veteran status, reproductive health decision making, or any other basis prohibited by local, state, or federal law. Western Valley Meat participates in E-Verify during the hire process for all new Team Members.