Job Summary We are seeking a proactive and technically skilled IT Support specialist to join our dynamic team. In this role, you will be the first point of contact for resolving a wide range of technical issues, ensuring seamless operation of our IT infrastructure. Your expertise will help maintain optimal computer and network performance, support end-users, and contribute to the overall efficiency of our technology environment. This position offers an exciting opportunity to develop your skills in a collaborative setting while making a tangible impact on daily operations.

KEY RESPONSIBILITIES

On-site support at the corporate office and at any office, property, or program location served by SER Jobs for Progress including San Joaquin. Remote support using secure remote-control or teleassistance tools for any Client office, property, or program location by Client. Preventative maintenance for PCs/laptops, including cleaning, updates, and health checks. Windows clean installation, including format, drivers, and updates. Microsoft 365 and user setup, including email, applications, and OneDrive. Email account creation/configuration, password resets/account unlocks, and MFA/authenticator setup, reset, or troubleshooting. Email quarantine review. Data synchronization and migration.

Printers/scanners:

diagnosis, network setup, workstation installation, and testing.

Networking:

LAN connection/configuration and testing; basic cabling (RJ-45, wall plates) where applicable.

Security:

malware removal; firewall/security-device re-enablement; and related security support. Microsoft Teams assistance, including audio/voice, device selection, cache reset, and test calls. Cameras/monitors/TVs; basic mounting and connection. Cable management and workstation setup.

MINIMUM QUALIFICATIONS

Proven experience in IT consulting, systems administration, or a similar technical role.

IT certificate such as:

CompTIA A+, Network+, Security+, AWS Solutions Architect, CISSP, CCNA, CEH, Google Professional Data Engineer, Microsoft Azure Architect

• Bi-lingual in Spanish required Possess a valid California driver's license, dependable automobile and adequate auto insurance. Join us as an IT Support professional where your expertise will empower our team through exceptional technical assistance. We value innovation, collaboration, and dedication—help us keep our technology running smoothly while advancing your career in a vibrant environment dedicated to growth!

Pay:

$30.00 - $35.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Employee assistance program Health insurance Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person