IT Support Specialist / Junior Systems Administrator (On-Site) Qual-Pro Corporation - 3.3 Gardena, CA Job Details Full-time $72,000 - $80,000 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Referral program Qualifications Microsoft Windows Server Teamwork Microsoft Excel Interpersonal skills Server troubleshooting ERP systems High school diploma or

GED SQL DHCP

Epicor ERP IT support Microsoft 365 support IT department experience VPN Full Job Description Job Overview We are seeking a proactive and detail-oriented IT Support Specialist / Junior Systems Administrator to join our on-site team. This dynamic role offers an exciting opportunity to provide essential technical support, maintain IT infrastructure, and ensure seamless operation of computer systems across the organization. You will be the first point of contact for technical issues, troubleshoot hardware and software problems, and assist in managing network and security systems. You will be responsible for providing day-to-day technical support for end users, office systems, and manufacturing technology environments. This position supports Windows computers, peripherals, business applications, networked devices, and production-related systems while following company IT policies, security procedures, and service desk standards. U.S. citizen or U.S. person is required. Reponsibilities This is a full-time, on-site position , 8 hours between 7:30 AM and 5:30 PM, five days per week, with some weekend and off-hours work required to support business needs. Troubleshoot hardware, software, operating system, and application issues on Windows computers, user workstations, and manufacturing systems. Set up, install, configure, and deploy new PCs, peripherals, printers, software, and related equipment for end users and production environments. Support networked devices such as multifunction printers, label printers, handheld scanners, and other specialized business or production devices. Provide remote assistance to users using approved tools such as Microsoft Teams, Microsoft Remote Desktop, RMM tools, or other authorized remote support platforms. Assist with the setup, testing, and troubleshooting of presentation equipment, conference room systems, and online meeting platforms such as Microsoft Teams for onsite meetings and remote sessions. Assist with basic systems administration tasks, including user account support, workstation support, file access support, password resets, group membership updates, and permissions review under approved procedures. Review, maintain, and support access permissions and security controls across IT systems, including Active Directory, file server shares, remote VPN access, Epicor, and Microsoft 365, in accordance with approved access-control procedures. Monitor the health and status of systems, workstations, servers, backups, endpoint tools, and network devices by reviewing alerts, reports, and system indicators, and notify management of issues, risks, or potential liabilities. Work with external vendors, managed service providers, hardware support teams, software providers, and online service providers to troubleshoot and resolve technical issues. Escalate complex, high-risk, or business-impacting issues to senior IT staff as needed, using internal documentation, vendor support, technical research, and approved support channels. Create, update, and maintain IT support documentation, troubleshooting notes, standard operating procedures, system records, and user-facing instructions. Ensure work is performed in accordance with IT Service Management, Service Desk, cybersecurity, access-control, change-management, and documentation policies and procedures. Recommend and assist with process improvements that enhance service delivery, system reliability, documentation quality, security, user support, or operational efficiency. Prioritize assigned tasks based on management direction, business impact, production needs, ticket priority, security requirements, and ad-hoc requests from end users. Perform other IT-related duties as assigned to support business operations, production continuity, compliance needs, and organizational priorities. Experience & Skills High school diploma or equivalent required. Associate degree in technical training, or related IT coursework is preferred. 5 years of IT experience in a Windows business, enterprise, or manufacturing environment. Hands-on experience installing, configuring, upgrading, and troubleshooting computer hardware, Windows operating systems, peripherals, and business software in a business setting. Working knowledge of Microsoft Windows desktop operating systems, including Windows 10 and Windows 11. Experience supporting legacy Windows 7 or Windows 8 systems is a plus. Working knowledge of Windows Server environments and Active Directory, including user accounts, groups, permissions, password resets, organizational units, and workstation-related support. Understanding computer networking concepts, hardware, and software, including IP addressing, DNS, DHCP, switches, wireless access, VPN access, and network connectivity troubleshooting. Experience managing and troubleshooting Microsoft 365 services and Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, Teams, OneDrive, and SharePoint. Experience supporting network-connected accessories and devices, including multifunction printers, label printers, scanners, handheld scanners, and other business or production equipment. Familiarity with ERP software and business system concepts. Experience with Epicor ERP is preferred. Basic familiarity with SQL or Microsoft SQL Server concepts, especially as they relate to ERP systems, reporting, data lookup, and application troubleshooting. One or more IT certifications preferred, such as CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft IT Support, Microsoft 365, Windows-related certifications, or equivalent technical training. Knowledge of Cisco network devices is a plus. Professional Attributes Strong oral and written communication skills, with the ability to communicate clearly with end users, management, vendors, and IT staff. Self-motivated and capable of working independently with minimal supervision, while also collaborating effectively with colleagues at all levels. Detail-oriented, highly organized, and committed to proper follow-up, documentation, and task completion. Ability to multitask, prioritize workload, and respond effectively . Strong problem-solving skills with the ability to research issues, test solutions, document findings, and escalate appropriately. Demonstrates sound judgment when handling user access, business systems, production-impacting issues, and sensitive company information. Stay current with evolving IT systems, cybersecurity practices, business technology, and industry best practices. Join us if you're passionate about technology support and eager to grow your expertise in a vibrant environment that values innovation and teamwork!

Pay:

$72,000.00 - $80,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Referral program Vision insurance

Experience:

IT support: 3 years (Required) installing & configuring computer hardware: 3 years (Required) updating & troubleshooting computer hardware: 3 years (Preferred) ERP systems: 3 years (Preferred)

Epicor ERP:

3 years (Preferred)

Microsoft Windows Server:

5 years (Preferred)

Work Location:

In person