QUALIFICATIONS

A minimum of 3 to 5 years experience of IT support experience in a Windows business, enterprise, or manufacturing environment. Hands-on experience installing, configuring, upgrading, and troubleshooting computer hardware, Windows operating systems, peripherals, and business software. Working knowledge of Microsoft Windows desktop operating systems, including but not limited to Windows 10 and Windows 11. Experience supporting Microsoft 365 services and Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, and Teams. Knowledge of Windows Server environments and Windows Server Active Directory, including basic user account support, group membership, permissions, password resets, and workstation-related troubleshooting. Familiarity with computer networking hardware and software, including basic troubleshooting of network connectivity, IP addressing, DNS, DHCP, switches, wireless access, VPN access, and network-connected devices. Familiarity with ERP software and business system concepts. Experience with Epicor ERP is preferred. Basic or intermediate knowledge of SQL Server concepts, especially as they relate to business applications, ERP systems, reporting, and troubleshooting application connectivity issues. Strong oral and written communication skills, with the ability to communicate clearly with end users, management, vendors, and IT staff. Excellent interpersonal skills and the ability to work effectively as part of a team. Detail-oriented, highly organized, and committed to proper follow-up, documentation, and task completion. Ability to multitask, prioritize workload, and respond effectively. Self-motivated and capable of working independently with minimal supervision. Maintains current Knowledge with evolving IT systems, cybersecurity practices, business technology, and industry best practices. Employment is contingent upon the successful completion of a background investigation, reference verification, and pre-employment drug screening, in accordance with applicable laws and company policies.

WORK ENVIRONMENT

Indoor plant/floor environment. May involve working in busy and noisy areas. Requires constant communication with others to exchange information. Involves frequent bending, stooping, twisting, and sitting throughout the day. Regularly required to sit, stand, bend, and occasionally lift or carry up to 20 pounds. May involve repetitive motions with the wrists, hands, and/or fingers. Must be able to position oneself in different postures, including tight and confined spaces, to accomplish tasks. May need to adjust or move objects weighing 10-20 pounds in all directions. Required to assess the accuracy, neatness, and thoroughness of assigned work. Must be able to move about to accomplish tasks and move between workstations.

Pay:

$72,000.00 - $80,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Employment is contingent upon successful completion of a background check, reference check, and drug test. Are you willing to proceed with the required testing?

Experience:

IT Support in

Windows:

3 years (Required) ERP or Manufacturing environment: 3 years (Required)

Work Location:

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