Start Your IT Career with Hands-On Experience! Love working with computers? Enjoy solving technical problems? Looking for an opportunity to grow your IT career? Azusa Technology is looking for a motivated, dependable, and customer-focused Level 1 IT Support Technician to join our growing team. We provide managed IT services, computer support, networking, cybersecurity, and technology solutions to businesses throughout Southern California. Unlike positions where you spend all day answering help desk calls, this opportunity gives you hands-on experience working with computers, servers, networks, Microsoft 365, and real business IT environments. You don't need to know everything. We're looking for someone with a solid technical foundation, a willingness to learn, and a great attitude. What You'll Be Doing Troubleshoot Windows computers, laptops, printers, and common software issues. Provide technical support remotely, over the phone, and at client locations. Install, configure, repair, and upgrade computers and workstations. Troubleshoot basic networking issues, including Wi-Fi, internet connectivity, routers, and switches. Assist with Microsoft 365, Outlook, email, and user account support. Set up new computers, install applications, and migrate user data. Document technical issues and resolutions in our ticketing system. Assist senior technicians with servers, firewalls, cybersecurity, and IT infrastructure projects. Travel to local client locations when on-site assistance is required.

What We're Looking For Required Qualifications:

Basic knowledge of Windows 10/11, computer hardware, and software troubleshooting. Familiarity with Microsoft Office, Outlook, and common business applications. Basic understanding of networking concepts such as IP addresses, DNS, DHCP, and Wi-Fi. Good communication skills and a professional, customer-friendly attitude. Strong troubleshooting ability and attention to detail. Ability to work independently while knowing when to ask for help. Dependability, punctuality, and willingness to learn. Valid driver's license and reliable transportation for local client visits. Ability to lift up to 50 lbs when necessary. Authorization to work in the United States. Nice to Have (Not Required) CompTIA A+, Network+, or Microsoft certifications. Previous experience in computer repair, IT help desk, or technical support. Familiarity with Microsoft 365 administration, Active Directory, or Windows Server. Experience with remote desktop tools and ticketing systems. Basic understanding of firewalls, switches, wireless access points, and network troubleshooting. Experience building or upgrading computers. No extensive professional IT experience required. Candidates with hands-on technical skills, home lab experience, computer repair experience, or relevant IT education are encouraged to apply. Why Join Azusa Technology? Real-World IT Experience Gain exposure to a variety of technologies and business environments instead of being limited to repetitive help desk tasks. Learn from Experienced Technicians Work alongside experienced IT professionals and develop practical troubleshooting and problem-solving skills. Career Growth Opportunities Start in Level 1 support and develop the skills needed to advance into Level 2 support, systems administration, networking, and cybersecurity. Variety in Your Work Every day brings different technical challenges, from troubleshooting workstations to assisting with network installations and business IT projects. Small-Team Environment Be part of a team where your contributions matter and you have opportunities to take on new responsibilities. Employment Details Part-time position to start, with potential to transition into full-time employment based on performance and business needs. Competitive hourly pay based on experience and qualifications. Primarily weekday daytime hours. In-person work at our office and local client locations. Occasional weekend or after-hours work may be required. How to Apply Please submit your resume through Indeed. To help us understand your technical experience, please briefly describe a computer or network problem you successfully troubleshot and how you resolved it. We're looking for someone who is passionate about technology, takes pride in helping others, and wants to build a long-term career in IT. If that sounds like you, we'd love to hear from you! Azusa Technology is an equal opportunity employer.

Pay:

$22.00 - $28.00 per hour Expected hours: 32.0 - 40.0 per week

Work Location:

In person