IT Support Technician Superior Court of California

• 3.8 Hanford, CA Job Details Full-time $30.33
• $40.

65 an hour 6 days ago Benefits AD&D insurance Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Paid time off Employee assistance program Vision insurance Life insurance Retirement plan Paid sick time Qualifications Desktop computer repair Technology purchasing Website maintenance Some college Communication with suppliers Website management Network documentation Computer Science Management Information Systems Telecommunications network configuration documentation Communication system installation IT user and group management Telecommunications network performance monitoring Technical documentation Laptop (troubleshooting support) Peripheral setup Hardware maintenance VoIP administration Electronic systems troubleshooting Telecommunications network inventory management Equipment troubleshooting Microsoft Exchange Research Mid-level Software installation Audio systems Change management for system development Internal employee customer service Cloud-based systems Email configuration (technical support) Full Job Description Description Working under general supervision, performs a wide variety of technical duties relating to the support of local area networks, VoIP system, information systems, audio visual systems, and peripherals. Perform related work as assigned. The IT Support Technician is appointed by the Court Executive Officer and reports to the IT Department. Incumbent's immediate supervision may be provided by Senior Staff of the IT Division as directed by the Court Executive Officer. Examples of Duties Under general supervision to respond to Help Desk calls from court personnel Assist court personnel at their desks or remotely with computer, phone, and electronic file tracking issues Install and connect computer networking devices and voice and telephone devices Monitor data networks for performance Troubleshoot network problems using electronic testing equipment Maintain switches and routers Document network configuration Document hardware, network and materials inventories Maintain site fiber and copper wire infrastructure Conduct network testing Assist other technical staff in the IT Division with technical support in computer usage and standards Installs, troubleshoots and performs minor repairs on office automation equipment Supports and maintains the network which would include e-mail, website software, all desktop and server hardware and software Provides user divisions with technical support in computer usage and standards Essential duties may vary as directed by the Court Executive Officer or designee. Reasonable accommodation will be made when requested and determined by the Court to be appropriate under applicable law. Typical Qualifications Education Completion of college level course work in Management Information Systems, Computer Science, Network Engineering, or a closely related field equivalent to an associate degree. Experience One year of IT experience, preferably in network and information system administration and desktop support and maintenance. OR Any equivalent combination of education and experience which would provide the required knowledge, skills and abilities is qualifying as determined by the Court Executive Officer. Supplemental Information Knowledge Installation, updating, and troubleshooting methods on Windows based workstations and peripherals Network cabling standards and testing methods Microsoft Windows Server operating systems and hardware Microsoft Windows Desktop operating systems Microsoft Cloud applications, including Entra ID, SharePoint, Exchange, and OneDrive Effective methods to maintaining communication with vendors, suppliers, and co-workers Maintenance of IT Help Desk Maintain change management record as it pertains to hardware, software and consumables Voice over IP phone systems Audio visual systems Ability Perform duties independently under general supervision prioritizing specific assignments and tasks Diagnose LAN/WAN network and desktop problems and formulate appropriate solutions Provide a variety of end-user support services and respond to IT service requests Install, update, and support Court workstations and programs Provide support of Windows operating systems, Microsoft Office programs, and various Court applications Maintain and repair computer equipment Research equipment and software for purchasing recommendations Maintain department technical documentation and inventories Evaluate, procure, install, troubleshoot, and repair both hardware and software systems Communicate effectively both orally and in writing with technical and non-technical staff Develop and implement maintenance plans for desktops and peripherals, including regular inspections and updates to ensure optimal performance and minimize downtime. Perform new user setup in a Hybrid Active Directory environment Lift and carry 40 pounds and perform necessary physical tasks Work variable hours Working hours and duration The working hours are typically Monday through Friday, eight (8) hours a day. Working during evenings and weekends may be required. Working conditions The demands and work environment characteristics described here are representative of those that must be met or are encountered by an employee while successfully performing the essential functions of this job. Reasonable accommodation(s) may be available to enable individuals with disabilities to perform the essential functions. Regularly Required Sit at a desk and/or in front of a computer video display terminal Twist and bend neck Repetitive hand movement while performing computer data entry as well as writing Traverse to various court divisions Stand Push and/or pull drawers of desk and/or file cabinets Bend at waist Reach above and/or below shoulder height Bend, Kneel, crouch, stoop, climb and reach while retrieving materials from shelves and cabinets and while working in and around computer equipment Grasp, lift and move items weighing up to 40 lbs. Frequently Required Tolerate a moderate noise level Tolerate moderate exposure to dust Occasionally Required Grasp, lift and move items weighing up to 50 lbs. The Superior Court provides a comprehensive package of employee benefits. Our programs include medical, dental and vision insurance, health and dependent care flexible spending accounts, term life insurance, long term disability and accident insurance and other employee benefits. The court makes considerable contributions to health and retirement benefits on behalf of the employees. The court also provides paid time-off: Paid Holidays

• Full-time court employees receive 14 paid holidays Paid Sick Leave
• Full-time court employees accrue 10
• 16 days (based on years of service) Paid Vacation Leave
• Full-time court employees accrue 10
• 25 days (based on years of service)

Health Insurance:

The court offers three levels of medical coverage for employees to elect. The court pays 100% of the employee medical, dental and vision premiums and contributes a substantial amount towards dependent(s) coverage. Employees who waive court-sponsored medical insurance and who provide proof of other group medical insurance are eligible to receive cash in-lieu benefit.

Life Insurance:

The court gives you the ability to help financially protect your family/beneficiaries with Life and Accidental Death & Dismemberment (AD&D) Insurance. You have the option to supplement the court-paid $15,000 policy with life insurance for family members and additional coverage for yourself through Voluntary Life Insurance.

Retirement:

The court pays a considerable bi-weekly contribution on behalf of the employee to California Public Employee Retirement System (CALPERS). All regular employees are required to enroll in CALPERS and contribute 7.25% bi-weekly for the defined benefit plan [2% at age 62].

Deferred Compensation:

The court offers employees the ability to participate in 457 deferred-compensation plan. Employee Assistance Program (EAP): The court provides employees with support for a wide variety of challenges through EAP. Benefits include up to three (3) sessions, every six (6) months of face-to-face confidential counseling.