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Help Desk Analyst
Job
Robert Half
Hemet, CA (In Person)
Full-Time
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Job Description
We are looking for a Help Desk Analyst to support day-to-day technology needs for an education environment in Hemet, California. This is a Contract position focused on providing responsive technical assistance for students, staff, and classrooms across multiple campus settings. The ideal candidate will deliver dependable support for devices, operating systems, and network-related issues while helping maintain a productive learning environment.
Responsibilities:
- Provide first-line technical support for student and staff hardware, software, and connectivity issues across school sites.
- Diagnose and resolve problems involving Chromebooks, iPads, Windows-based computers, and other classroom technology.
- Manage incoming service desk requests, document resolutions, and follow up to ensure tickets are completed accurately and on time.
- Install, configure, and deploy devices and related technology equipment for classrooms, offices, and shared campus spaces.
- Assist educators and school personnel with technology setup, troubleshooting, and day-to-day usage needs in instructional settings.
- Support user account access and basic administrative tasks within Active Directory and Microsoft Windows environments.
- Perform routine troubleshooting to identify root causes and escalate more complex technical issues when necessary.