Help Desk Analyst

We are looking for a Help Desk Analyst to support day-to-day technology needs for an education environment in Hemet, California. This is a Contract position focused on providing responsive technical assistance for students, staff, and classrooms across multiple campus settings. The ideal candidate will deliver dependable support for devices, operating systems, and network-related issues while helping maintain a productive learning environment.

Responsibilities:

Provide first-line technical support for student and staff hardware, software, and connectivity issues across school sites. Diagnose and resolve problems involving Chromebooks, iPads, Windows-based computers, and other classroom technology. Manage incoming service desk requests, document resolutions, and follow up to ensure tickets are completed accurately and on time. Install, configure, and deploy devices and related technology equipment for classrooms, offices, and shared campus spaces. Assist educators and school personnel with technology setup, troubleshooting, and day-to-day usage needs in instructional settings. Support user account access and basic administrative tasks within Active Directory and Microsoft Windows environments. Perform routine troubleshooting to identify root causes and escalate more complex technical issues when necessary. Experience providing help desk or desktop support in a detail-oriented environment, preferably within education or a multi-site organization. Working knowledge of Active Directory and user support within Microsoft Windows environments. Hands-on experience supporting Windows 10 systems and common end-user hardware. Ability to troubleshoot basic software, hardware, and network connectivity issues efficiently. Familiarity with service desk ticketing practices, including documenting incidents and tracking resolutions. Strong communication skills with the ability to support both technical and non-technical users. Ability to organize tasks, manage multiple requests, and maintain dependable customer service in a fast-paced setting. Technology Doesn't Change the World, People Do. ® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice .