Technical Support Technician

Technical Support Technician Omni Staffing•3.9 Inglewood, CA Job Details Full-time $24•$29 an hour 1 day ago Benefits 401(k) Paid time off Qualifications High school diploma or

GED Full Job Description Salary:

$24•29 per hour +

Bonus, Profit Share, Benefits Reference:

JOB-1048

Technical Support Specialist•

Access Control Systems Location:

On-site |

South Bay Los Angeles Job Type:

Full-Time Note:

This is not an IT or computer helpdesk role. Overview Our client is a well-established manufacturer and solutions provider in the access control and automated systems space . They are seeking a Technical Support Specialist to provide front-line technical assistance to distributors, dealers, and end users. This role is ideal for someone with hands-on technical aptitude who enjoys troubleshooting electro-mechanical systems and supporting customers by phone and in person. Key Responsibilities Provide technical support to distributors, dealers, and end users for access control and automated gate systems Handle inbound phone calls to diagnose and resolve system issues Troubleshoot equipment involving electrical, electronic, and mechanical components Support dealers with product installation questions and guidance Collaborate with internal departments, including Engineering, to research and resolve field-reported issues Accurately document all support interactions using an internal ticketing system Research illustrated parts breakdowns and recommend appropriate replacement components Assist walk-in customers with technical questions and product issues as needed Experience & Skills Experience with access control systems, card access, vehicular gate systems, or similar technologies is a plus (training provided) Prior technical support experience strongly preferred Ability to read and understand technical manuals, wiring diagrams, and schematics Working knowledge of high•and low-voltage electronics Basic troubleshooting skills for computer hardware, converters, communication ports, and related components Familiarity with Windows-based software applications Strong phone presence with clear, professional communication skills Team-oriented with the ability to interact effectively across departments Hands-on experience with basic electrical, electronic, or mechanical systems Bilingual English/Spanish is a plus Qualifications & Experience Education High school diploma or equivalent required General knowledge of electricity and electronics preferred Why Consider This Role? Profit share, full benefits, PTO, 401k, and year end bonus Stable, full-time position with a reputable industry leader Product training provided Hands-on exposure to real-world technical systems Opportunity to grow technical expertise while supporting a nationwide customer base