Help Desk Technician I (MSP) — Aerospace Engineering Client

Help Desk Technician I (MSP) — Aerospace Engineering Client Tek Tools Irvine, CA Job Details Full-time $24 - $26 an hour 20 hours ago Benefits 401(k) Paid time off 401(k) matching Professional development assistance Qualifications Microsoft Outlook Software troubleshooting Equipment troubleshooting English Microsoft Exchange Windows High school diploma or

GED VLAN

Driver's License Computer hardware Driving Hardware support IT support Customer support ticket management Microsoft Teams SharePoint mac

OS IT Full Job Description Location:

100% on-site at client in Irvine, California, M-F, 8am-5pm

Type:

Full-time (Tier 1)

Export Control:

U.S. Person

REQUIRED

(citizen or lawful permanent resident) due to

ITAR/EAR

Role Summary Join our MSP team supporting an aerospace engineering client in a structured, on-site IT support role. You'll be the front line for end-user support: answering support requests, following checklists, resolving common issues, setting up workstations, helping with onboarding/offboarding tasks, and escalating issues when needed. You'll coordinate with third-party software vendors (including CAD/PLM) and escalate to Tier 2/3 when needed. This role is customer-facing, process-driven, and documentation-heavy. What You'll Do Frontline Support & Ticketing First point of contact via phone/portal/walk-up; create, categorize, and resolve tickets with clear notes and time entries. Remote and deskside support for Windows 11, printers, and peripherals; basic macOS support. Gather clear details, document what happened, follow troubleshooting steps, and escalate with notes, screenshots, and basic logs when needed. Microsoft 365 / Entra ID (Azure AD) Support Outlook/Exchange Online, OneDrive, SharePoint, and Teams. Assist with basic Microsoft 365 admin tasks such as password resets, MFA setup, license assignment, and simple mailbox or group updates using documented procedures. Teams Rooms (A/V) Perform room checks, keep A/V areas organized, report issues, replace basic equipment, and follow documented steps for updates or device registration. Use documented tools and escalation paths to help troubleshoot Teams Rooms and A/V issues.

User On/Offboarding Execute checklists:

create accounts, assign licenses, enroll in Intune, add to groups, apply baseline policies (BitLocker/Defender).

Prepare workstations using documented steps:

install standard apps, connect devices to the company environment, run updates, and confirm required setup items are complete.

Offboarding:

access disablement, equipment collection, data handoff, documentation. Deskside Setup & Hardware Build out new-hire desks (monitors, docks, keyboards, headsets, webcams). Labeling/patching; basic network checks (Ethernet/Wi-Fi/VLAN at a high level). Vendor Coordination Open/track cases with software/hardware vendors (e.g., SolidWorks, Siemens, CATIA, ANSYS, Adobe, printer/MFP). Gather logs/screenshots; follow runbooks; drive issues to closure. Security & Compliance Hygiene Follow SOPs aligned to

CMMC/NIST 800-171

; handle CUI appropriately. Maintain accurate tickets/asset records as audit evidence; adhere to change/incident processes. Documentation & Asset Management Update knowledge base articles and how-to notes when asked, especially after repeated issues or completed tasks. Assist with asset intake/tagging, inventory, RMAs.

What You'll Bring Experience:

0-1 year in Help Desk, Service Desk, IT support, or a related technical/customer-service role. Prior IT experience is helpful but not required for the right reliable, coachable candidate. Must-Have Skills Microsoft 365 admin basics (Exchange Online, Teams, SharePoint, OneDrive). Windows 11 support; hardware/peripheral troubleshooting. Ticketing systems (Freshservice, Zendesk, Jira Service Management, etc.); solid documentation habits. Understanding of MFA and least-privilege principles. Soft Skills Clear communicator, empathetic support mindset, strong ownership. Follows checklists, SOPs, and instructions carefully; comfortable working in a structured environment. Good time management, punctuality, and ability to work through assigned tickets with guidance. Nice to Have Entra ID (Azure AD) & Intune (enrollment, compliance, app deployments). Teams Rooms deployment/support; familiarity with Teams Admin Center. BitLocker, Defender, LAPS; basic PowerShell for routine tasks. Exposure to CAD/engineering apps or PLM/PDM environments. CompTIA A+, Network+, ITF+, MS-900, or similar entry-level certification. Work Environment & Requirements 100% on-site in Irvine, CA; occasional visits to nearby offices/labs. Ability to lift/move ~40 lbs (PCs, monitors, A/V gear). Background check required. Will participate in after-hours/on-call rotation for critical incidents. Valid driver's license Reliable transportation to drive to client locations and pick up hardware from local vendors Why This Role Work at the intersection of cutting-edge aerospace and practical IT. Learn modern MSP tools, build strong Tier 1 support habits, and grow through consistent documentation, follow-through, and customer service. Collaborative team that values mentorship, documentation, and continuous improvement. What Do We Offer? Tek Tools offers competitive compensation packages including paid time off. But wait, there's more: we don't wear suits and ties! Come as you are because jeans, t-shirts, sneakers will be your daily outfit. Tek Tools is committed to a diverse and inclusive workplace. Tek Tools does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Job Type:

Full-time Pay:

$24.00 - $26.00 per hour

Benefits:

401(k) 401(k) matching Paid time off Professional development assistance

Education:

High school or equivalent (Preferred)

Experience:

IT support: 1 year (Preferred)

Troubleshooting:

1 year (Preferred)

Windows:

1 year (Preferred)

Language:

English (Required) Shift availability: Day Shift (Required) Ability to

Commute:

Irvine, CA 92618 (Required)

Work Location:

In person