IT Support Specialist

IT Support Specialist Contract Type:

Contractor Location:

Irvine Industry:

Automotive Contact Name:

Taylor Proudfoot Contact Phone:

Date Published:

21-Apr-2026

IT Support Specialist Location:

Irvine, CA (100% onsite)

Working Hours:

8:00 AM - 5:00

PM Duration:

12-month contract

Pay Range:

$38.40 - $43.50 per hour About the Organization A rapidly growing enterprise IT function supporting multiple sites, cloud platforms, and a distributed workforce. The organization is focused on building a modern, reliable, and user-centric IT environment that enables employees to perform at their best. Role Summary The IT Support Specialist provides Tier 1 and Tier 2 end-user support across hardware, software, access management, and collaboration tools. This is a hands-on, customer-facing role requiring strong technical troubleshooting skills, clear communication, and a structured approach to ticket management and service delivery. The role works closely with cross-functional IT teams (e.g., Digital Workplace, Security, Infrastructure) to escalate and resolve issues efficiently. Key Responsibilities Provide Tier 1 / Tier 2 support for IT incidents and service requests Troubleshoot issues across: Laptops and desktops Mobile devices Conferencing systems VPN connectivity Core business applications Support user access requests (e.g., MFA resets, group permissions, application access) in line with policies Manage onboarding and offboarding processes, including device setup and access provisioning Maintain accurate documentation within the ITSM platform (ticket updates, resolutions, notes) Communicate effectively with users, providing timely updates through to resolution Escalate issues with clear context, impact, and troubleshooting steps Support device lifecycle management (deployment, inventory, refresh, returns) Contribute to knowledge base articles and self-service resources Identify recurring issues and recommend process improvements or automation Required Qualifications 2-4 years of experience in IT support, service desk, or end-user computing Strong troubleshooting skills in Windows and macOS environments Familiarity with tools such as: Identity & access management (e.g., Google Workspace, Azure AD, Okta) Endpoint management (e.g., Intune, JAMF) VPN technologies Experience with ITSM platforms (e.g., ServiceNow, Jira Service Management) Strong customer service orientation with clear written and verbal communication Ability to manage multiple tickets while meeting SLA targets Experience supporting both onsite and remote users Understanding of ITIL principles (incident, request, escalation, knowledge management) Detail-oriented with a process-driven mindset Why Join This opportunity allows you to support a growing organization while contributing to a modern IT support function. The role emphasizes service reliability, continuous improvement, and operational excellence—ideal for someone who enjoys problem-solving and enhancing user experience at scale. ...