Job Description
Job Description Summary:
The Technical Support Specialist serves as the primary onsite IT resource, responsible for delivering reliable, high-quality technical support in a fast-paced, growing organization. This role ensures the stability, security, and efficiency of end-user systems and infrastructure while supporting business continuity. The position plays a critical role in enabling operational success during a period of rapid growth. Job Responsibilities:
Own and manage day-to-day help desk operations, including intake, prioritization, and resolution of technical support requests Provide onsite and remote technical support for hardware, software, network connectivity, and enterprise applications Administer user lifecycle management, including onboarding, offboarding, account provisioning, and access control Troubleshoot and resolve issues across Windows and macOS systems, Microsoft 365, and standard business applications Maintain and support IT infrastructure, including network connectivity (Wi-Fi, VPN), printers, and end-user devices Coordinate with external IT vendors and managed service providers to escalate and resolve complex issues Perform routine system maintenance, updates, and patch management to ensure system reliability and security Maintain accurate documentation of systems, processes, and support activities within the ticketing system Ensure adherence to IT security policies, data protection standards, and regulatory requirements Support and maintain conference room technology and company-wide collaboration tools Contribute to and execute IT projects, including system implementations, upgrades, and process improvements aligned with company growth Required Education and Experience:
Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent work experience Minimum 5 years of hands-on IT support experience, including onsite end-user support Experience operating as a primary or sole IT support resource in a professional environment strongly preferred Experience supporting a growing or fast-paced organization required Prior experience in a regulated industry (medical device, healthcare, or similar) preferred Skills and Abilities Required for This Job:
Strong technical proficiency in Microsoft 365, Windows, and macOS environments Working knowledge of Active Directory, user account management, and endpoint configuration Solid understanding of networking fundamentals (VPN) Demonstrated ability to troubleshoot and resolve complex technical issues independently Strong organizational skills with the ability to manage competing priorities and high ticket volume Effective verbal and written communication skills with a strong customer service orientation Ability to work autonomously while exercising sound judgment and decision-making Proactive approach to identifying issues and implementing improvements Experience with ticketing systems and IT documentation best practices Physical Requirements:
Prolonged periods of sitting and working at a computer Ability to stand, walk, and move throughout the facility as needed Ability to lift and move equipment up to approximately 50 pounds (e.g., computers, monitors, peripherals) Bending, reaching, and setup of workstations or IT equipment Work performed primarily in an office environment with standard business conditions Pay:
$80,000.00 per year Benefits:
401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Retirement plan Vision insurance Work Location:
In person
