Help Desk/Desktop Support Analyst

Description We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Lancaster, California. This is a long-term contract position where you will play a crucial role in providing technical assistance and ensuring smooth system operations. Your expertise in troubleshooting, Windows environments, and service desk management will be vital in supporting end users effectively.

Responsibilities:

• Provide technical support to end users through troubleshooting hardware, software, and network issues.
• Manage and resolve service desk tickets promptly to ensure minimal disruption to users.
• Administer and maintain Active Directory accounts, including user authentication and permissions.
• Install, configure, and update Microsoft Windows 10 operating systems and related applications.
• Identify and address technical problems through detailed analysis and problem-solving approaches.
• Collaborate with team members and departments to improve IT support processes.
• Ensure the security and functionality of desktops, laptops, and other IT equipment.
• Document technical issues and resolutions to build a knowledge base for future reference.
• Assist in onboarding new users by setting up accounts and configuring devices.
• Provide guidance and training to users on system functionalities and best practices. Requirements
• Proficiency in Active Directory administration, including user account management.
• Solid experience with Microsoft Windows 10 installation, configuration, and troubleshooting.
• Strong understanding of basic troubleshooting techniques for hardware and software issues.
• Familiarity with managing service desk tickets and providing effective customer support.
• Knowledge of Microsoft Windows environments and related applications.
• Excellent communication skills to interact with users and team members.
• Ability to work independently and prioritize tasks effectively.
• Previous experience in a help desk or desktop support role is highly desirable.

Technology Doesn't Change the World, People Do.® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .