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FSR Analyst
Career Insights for Help Desk Technician / Analyst
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Scorecard
Based on California data
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What they do
A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
$57,740 / year median in California
-12% projected decline
Job Description
Job Summary Job Title FSR Analyst Locations:
Multiple Locations Job Description Core Responsibilities:
Provide desk-side training to analysts. Train analysts/operators in a classroom setting. Staff the
Help Desk:
respond to user requests and work with the Palantir engineering team to troubleshoot issues. Provide feedback to the Palantir engineering team about product.
What We Value:
Experience fusing intelligence capabilities in support of operations. Technical background with working knowledge of HTML, Ruby, Python and/or Java, as well hardware, networks, and server administration. Additional experience with Palantir Gaia and Palantir Foundry a plus. Strong communication skills with the ability to break down, explain, and demonstrate complex concepts in an easy-to-understand manner. Ability to travel domestically 25-50% of the time if needed (potential for CONUS and/or OCONUS). Ability to work independently and as part of a team. Strong knowledge of Excel. Military/Special Operation/Law Enforcement experience is a plus.
What We Require:
U.S. citizenship
TS + SCI
Eligible Prior experience with Palantir Gotham required.
Job Description Job Title FSR Analyst Locations:
Multiple Locations Job Description Core Responsibilities:
Provide desk-side training to analysts. Train analysts/operators in a classroom setting. Staff the
Help Desk:
respond to user requests and work with the Palantir engineering team to troubleshoot issues. Provide feedback to the Palantir engineering team about product.
What We Value:
Experience fusing intelligence capabilities in support of operations. Technical background with working knowledge of HTML, Ruby, Python and/or Java, as well hardware, networks, and server administration. Additional experience with Palantir Gaia and Palantir Foundry a plus. Strong communication skills with the ability to break down, explain, and demonstrate complex concepts in an easy-to-understand manner. Ability to travel domestically 25-50% of the time if needed (potential for CONUS and/or OCONUS). Ability to work independently and as part of a team. Strong knowledge of Excel. Military/Special Operation/Law Enforcement experience is a plus.
What We Require:
U.S. citizenship
TS + SCI
Eligible Prior experience with Palantir Gotham required.