Help Desk Technician

HELP DESK TECHNICIAN POSTING IS OPEN AND PROMOTIONAL WITH PROMOTIONAL TAKING PRECEDENCE

The established Eligibility List will remain in effect for one year. The District has the right to limit the number of eligible which can be reasonably used during the existence of the eligibility list. The provisions of this announcement do not constitute an expressed or implied contract and any provisions contained in this announcement may be modified or revoked without notice.

Application Process:

Applicants who successfully meet the employment standards outlined in the Required Qualifications in the job description and the supplemental questionnaire questions in the application will be invited to participate in the testing process.

EMPLOYMENT STANDARDS

In order to be considered for this position, applicants must provide detailed information on their application to demonstrate how they meet the employment standards (Minimum Qualifications for Education and Experience and Licenses and other Requirements) shown below:

Education:

Any combination equivalent to: graduation from high school. College-level courses in computer technology or computer network is preferred.

Experience :

Three years of experience in troubleshooting computer technical issues. Public Education School District Experience Preferred. Licenses and other Requirements Google Certificated Educator Level 1 required; Level 2, preferred. Below is the link to take the Google Certificated Educator Level 1 Exam. It is valid for three years and is free.

https:

//edu.google.com/intl/ALL_us/learning-center/certifications/ Tentative Testing Schedule for this

Recruitment:

Written Testing Date:

7/20/2026

Qualifications Appraisal Interview Date:

7/30/2026 Under the direction of the Director-Information Technology, assist personnel and students on software applications, operations and malfunctions; provide account management and create, disable, reset and edit accounts as needed; provide customer support for technical issues including troubleshooting, diagnosis, software application installation and malfunctions; follow-up on reported problems; perform general administrative duties; monitor and report incidents as required. Respond to inquiries from sites through phone calls, emails and drop-ins to determine the type of request, diagnose issues, resolve problems, provide information and refer to appropriate IT personnel; troubleshoot and assist in diagnosing technical issues with software applications, computer malfunctions and program installations and related concerns. Assist with deploying a variety of application software products and programs including user data, controlling passwords and scheduling backups; ensure availability and functionality of District supported software. Manage email accounts for personnel and students in Active Directory, Google Administrator Console and Office 365 email; perform general clerical functions including answering telephones, scheduling, and duplicating materials; support department operations; prepare written materials including instructions, notices, reminders and memos; document department operational activities as required; provide written material reference and convey information as required. Process vendor requisitions including travel requests and reimbursements; maintain current list of technology equipment ordered District-wide and deployment dates; provide and submit information for review and approval. Install software and hardware; configure and re-image personal computers and Chromebooks, iPads and laptops; monitor student Chromebook activities through assigned software; report safety alerts to District and school site administrators as needed. Assist with updates of various reference manuals and documentation as needed; ensure documentation is accurate and up-to-date; maintain and modify files and records including help desk logs and work order systems; provide up-to-date reference and audit trail. Participate in meetings, workshops and trainings; research applications, vendors, consultants and emerging technology; recommend products that meet District requirements for capabilities and costs; provide technical information and guidance to District personnel on technical issues. Support assigned projects and programs; ensure proper security and functionality of District supported software. Communicate with personnel and outside agencies to exchange information, coordinate activities and resolve issues or concerns. Operate a variety of office equipment including a copier, fax machine, computer and assigned software.

OTHER DUTIES

Perform related duties as assigned.

Education and Experience :

Any combination equivalent to: graduation from high school and three years of experience in troubleshooting computer technical issues. College-level courses in computer technology or computer network is preferred. Licenses and other Requirements Google Certificated Educator Level 1 required; Level 2, preferred.

Knowledge of:

Computer hardware systems and software applications utilized. Assigned desktop operating systems. Internet protocols including clear understanding of switches and routers. General office practices and procedures. Oral and written communication skills. Interpersonal skills using tact, patience and courtesy. Record-keeping and report preparation techniques. Technical aspects of field of specialty. Mathematic calculations.

Ability to:

Provide technical support for assigned hardware, laptops, desktops, devices, computer projectors and related software. Troubleshoot and diagnose computer problems and malfunctions. Work independently and exercise initiative and good judgment. Analyze data and draw logical conclusions. Plan, organize, track and coordinate work to meet schedules and timelines. Multi-task and perform assigned duties in a fast-paced unstructured environment with frequent changes. Establish and maintain cooperative and effective working relationships with others. Understand and follow oral and written instructions. Maintain records and prepare reports. Operate standard office equipment including a computer and assigned software. Add, subtract, multiply and divide with speed and accuracy. All sections of the application must be completed. Incomplete applications will be screened out. The section titled "Your Record of Experience" must demonstrate the type and years of experience required for this position. A resume will NOT be accepted in-lieu of a completed application. All correspondence will be done by email only. Please add Governmentjobs.com to your safe sender list as some emails go to junk and/or spam folders.