Help Desk IIOverviewAn organization is seeking a Help Desk II to provide hands-on technical support for end users, workstations, peripherals, and enterprise technologies. This role will serve as a key resource for troubleshooting technical issues, supporting day-to-day IT operations, and maintaining a reliable end-user computing environment. The ideal candidate is customer-focused, enjoys solving technical problems, and can work independently while maintaining strong collaboration with internal teams.

ResponsibilitiesProvide technical support for desktops, laptops, printers, mobile devices, and related hardwareTroubleshoot and resolve hardware, software, connectivity, and user access issuesAssist with workstation deployment, configuration, upgrades, and replacementsSupport end users both onsite and remotelyMaintain user accounts, device inventories, and technology documentationEscalate and coordinate resolution of complex technical issues when necessaryAssist with technology standards, security practices, and operational proceduresDocument troubleshooting activities and support processesDeliver a high level of customer service and communication to business users