Job Description Intelligent IT, a Managed IT Services Provider (MSP), is seeking an experienced Level 1 IT Support Technician to provide remote and on-site technical support to business clients. The ideal candidate must have hands-on IT support experience, strong troubleshooting abilities, and excellent communication and customer service skills. This is not an entry-level position. Required Skills & Experience Minimum 2 years of professional IT support experience. Strong Windows 10/11 troubleshooting and configuration skills. Hands-on experience administering Microsoft 365 , including Outlook, Exchange Online, Teams, OneDrive, and SharePoint. Familiarity with Microsoft Entra ID (Azure AD) , user management, MFA, and basic Azure services. Experience troubleshooting desktops, laptops, printers, and network connectivity. Solid understanding of TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting. Experience with remote support tools and ticketing systems. Ability to independently diagnose and resolve common IT issues. Strong organizational, communication, and customer service skills. Preferred Skills Previous experience working for an MSP. Microsoft Intune and device management. Windows Server and Active Directory. Basic firewall, networking, and virtualization knowledge. Familiarity with RMM and endpoint security tools. Additional Requirements Professional, reliable, and comfortable working directly with clients. Ability to manage multiple support tickets and document work accurately. Valid driver's license and reliable transportation for on-site client visits. We are looking for an experienced, dependable technician who can hit the ground running, troubleshoot independently, and deliver excellent customer service.

Job Type:

Full-time Pay:

$20.00 - $30.00 per hour Application Question(s): Are you living 20 miles from our office(Woodland Hills), and can you commute to the office?

Experience:

Help desk: 1 year (Required)

Work Location:

In person