IT Support Specialist

We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success. This position is based in our Los Angeles office.

Description:

We are seeking an IT Support Specialist to join our team. The IT Support Specialist will be responsible for providing technical support to attorneys and staff. This is an on-site position that supports all PCs, phones, AV equipment, IT peripherals and IT Infrastructure in the office. The position reports to an IT Support Manager.

Key Responsibilities Include:

Support all PCs, phones, IT peripherals and IT infrastructure in the office Document work in IT incident ticketing system thoroughly Provide support to incidents that are escalated from IT Technicians or the Service Desk Provide technical support during events, conferences and meetings, on site and off site as needed Support office administration activities, projects and priorities as assigned Participate with internal IT groups during projects and activities Respond to power, HVAC, network and other outages, planned and unplanned in the office Special projects and duties as assigned

Qualifications:

3+ years Corporate Environment 3+ years Technical Support Experience Experience using and supporting Microsoft Windows 10, Microsoft Office Suite, especially Outlook and Word Experience supporting and troubleshooting Cisco VoIP phone and voicemail system Experience supporting and troubleshooting web conferencing - especially Zoom and Microsoft Teams Experience using and supporting Apple and Android mobile devices and OSes Experience configuring and supporting printers and multifunction devices Experience using ServiceNow to log IT Incidents Network troubleshooting knowledge General experience with server/network rooms (patching network equipment, racking servers, evaluating power and cooling issues.) Experience supporting and troubleshooting audio-visual equipment Strong customer service orientation, with a can-do attitude and follow-through skills Possess analytical and problem solving skills Work well with others in a team environment requiring minimal supervision Strong overall written and oral communication skills Ability to effectively contribute to project documentation Ability to contribute and positively impact internal specialty support team or a major project Capable of traveling for business and working in different H&K sites independently Capable of lifting and moving equipment weighing as much as 50 lbs. Ability to work onsite at H&K offices

Minimum Education:

Bachelor's degree IT Certifications (ITIL Foundations, A+, etc….) or demonstrated equivalent experience The base salary range for this position is $35.50 - $53.20/hr. An individual's actual compensation will depend on the individual's qualifications and experience. In addition to the base compensation, Holland & Knight provides bonus opportunities and an exceptional benefits package.

Benefits:

Our goal is to promote a work environment in which individuals have access to the resources they need to be their best both professionally and personally, which includes resources that encourage individuals to focus on their health and well-being. Below are the benefits we offer: comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners; life and AD&D insurance; short and long term disability insurance; tax-advantaged accounts for health care expenses, including FSAs and HSAs; FSAs for dependent care; health advocacy services; behavioral health and counseling resources for all family members; 401(k); profit sharing; backup dependent care; senior care planning support; resources for individuals with development disabilities and their caregivers; and paid holidays and other paid time off, including paid leave for new parents. Holland & Knight is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related conditions, transgender status, and sexual orientation), national origin, age, disability, genetic information, veteran status or any other factor prohibited by law. Applicants who are interested in applying for a position and require an accommodation during the process should contact ApplicantAccommodations@hklaw.com. Personal Information collected from applicants will be used for the purpose of processing the application throughout any recruitment or employment process, as well as inclusion in a personnel file. Categories of data collected may include name, address, phone numbers, email, Social Security Number, and signature. Holland & Knight may collect further information if you consent to a background check. This includes criminal background, employment, and certifications. Please visit Legal Information Portal for Holland & Knight LLP's privacy policies. Holland & Knight is proud of having built one of the largest, most respected law firms in the world today. Holland & Knight has been advising clients for more than 130 years and has approximately 2,200 lawyers across the U.S. and in five international offices. Holland & Knight services clients globally. Known for our extraordinary legal service to clients, our culture of excellence, and our commitment to the communities in which we work, we are a firm of people who truly believe in what we do. We invite you to experience what Holland & Knight has to offer. It takes more than lawyers to build a great law firm and, as a result, the firm employs more than 1,700 business professionals. Business professionals play a pivotal role in the firm by planning and implementing strategic initiatives to enhance the firm's capabilities and drive growth. The firm employs business professionals in many different areas, including technology innovation, pricing, business development, finance, talent acquisition, marketing, information governance, cybersecurity, information technology, talent development, compliance, office administration, communications, and project management, just to name a few. Additionally, the firm employs many paralegals and practice assistants who directly support our lawyers and clients. Together, these roles form the infrastructure that allows our lawyers to focus on providing exceptional client service.