IT Support Specialist

IT Support Specialist Base8 Inc - 1.0 Studio City, CA Job Details 21 hours ago Qualifications Technical documentation IT service management Windows Database administration Bachelor's degree Remote access software Customer support ticket management Technical writing IT System security Active Directory management

Full Job Description Job Title:

IT Support Specialist Location:

United States (On-site / Hybrid)

Department:

Information Technology Job Summary The IT Support Specialist is responsible for providing technical assistance and support to end-users, ensuring the efficient operation of computer systems, hardware, and software. This role involves troubleshooting issues, maintaining IT infrastructure, and delivering excellent customer service to internal or external stakeholders. Key Responsibilities Deliver frontline technical assistance for hardware, software, and network-related concerns Address help desk requests, emails, and support calls within defined timelines Install, configure, and support desktops, laptops, printers, and mobile devices Create and manage user accounts, access rights, and password settings Diagnose and resolve issues related to Windows and macOS operating systems Provide support for cloud platforms such as Microsoft 365 or Google Workspace Assist in resolving connectivity, VPN, and wireless network issues Maintain accurate records of incidents, resolutions, and IT procedures Ensure systems remain updated with current patches and security updates Ensure excellent customer service and communication throughout the support process Coordinate with Level 1, Level 2, and infrastructure support teams Track ticket progress and ensure issues are resolved within SLA timelines Required Skills & Qualifications Education & Experience Bachelor's degree in computer science, Information Technology, or a related discipline 4-5 years of experience in IT support or technical support roles Strong capability to troubleshoot technical issues and provide user assistance Comprehensive understanding of computer hardware, software, and networking concepts Ability to assess technical requirements and train end users effectively Hands-on experience with IT service management tools such as HaloPSA orServiceNow Experience creating technical documentation and tracking performance metrics Solid understanding of database administration and system security practices Ability to stay updated with emerging technologies and IT support trends Excellent verbal, written, and interpersonal communication skills Technical Skills Proficiency in operating systems including Windows and macOS Fundamental knowledge of networking concepts such as TCP/IP, DNS, and DHCP Experience using ticketing platforms like ServiceNow, Jira, or Zendesk Familiarity with Active Directory, remote desktop applications, and user support tools

Soft Skills:

Strong communication and interpersonal skills Problem-solving and analytical thinking Ability to work independently and in a team Customer-service mindset Preferred Qualifications Certifications such as CompTIA A+, Network+, or Microsoft certifications Experience with cloud platforms (Azure, AWS) Prior help desk or technical support experience